Client Partner

Smart Care Equipment Solutions•Anaheim, CA

1d•Onsite

About The Position

Superior Service, a Smart Care Company, has an immediate opening for a Client Partner in our Anaheim California office. This role serves as the primary point of contact for assigned clients, managing day-to-day communication and support. The Client Partner will develop and maintain strong, long-term client relationships to promote satisfaction and retention by understanding client goals, challenges, and needs, and providing tailored solutions and service recommendations. This position requires coordination with internal teams to ensure services are delivered on time and meet quality standards, monitoring account performance, resolving issues, and escalating concerns when necessary. The Client Partner will also identify opportunities for upselling or expanding services with existing clients, prepare account reports, track key metrics, and provide regular updates to clients and management. Staying informed about industry trends and competitor offerings is crucial for effectively serving clients. The role also involves performing any other duties assigned by manager(s), participating in and leading training for career development, safety, and maintaining required certifications, and conducting and supporting client engagement activities to strengthen relationships and increase understanding of client needs.

Requirements

High School diploma
1+ year of Customer Service experience
Proficient with Google and Microsoft office Suite products (Excel, PowerPoint, Word)
Excellent organizational, communication and leadership skills, including a demonstrated ability to lead multi-discipline teams and motivate others
Ability to interface with cross-functional teams and all levels of personnel/management
Strong problem solving and analytical skills
Able to work independently, managing multiple responsibilities (i.e., self-starter, self-motivated)
Solid organization and time management skills
Effective verbal and written communication skills
Ability to think and act strategically and proactively
Strong writing and presentation skills
Resourcefulness, flexibility, and resiliency to operate in a dynamic work environment
Capability to pass background checks and initial drug screening
Valid driver’s license

Nice To Haves

Ability to climb stairs, ladders and work from heights

Responsibilities

Serve as the primary point of contact for assigned clients, managing day-to-day communication and support.
Develop and maintain strong, long-term client relationships to promote satisfaction and retention.
Understand client goals, challenges, and needs, providing tailored solutions and service recommendations.
Coordinate with internal teams to ensure services are delivered on time and meet quality standards.
Monitor account performance, resolve issues, and escalate concerns when necessary.
Identify opportunities for upselling or expanding services with existing clients.
Prepare account reports, track key metrics, and provide regular updates to clients and management.
Stay informed about industry trends and competitor offerings to better serve clients.
Perform any other duties assigned by manager(s)
Participate in and lead training for career development, safety and maintaining required certifications
Conduct and support client engagement activities to strengthen our relationships with our clients and increase our understanding of their needs
Perform all duties with integrity, safety and a professional mentality
Promote a positive and inclusive work/team environment
Communicate all program deficiencies and improvements
Report all non-conforming work
Ensure effective communication
Demonstrate discretion, confidentiality and good judgement when dealing with sensitive company, personnel and client information
Foster collaboration and communication