Client Partner

WPP Production•Hopewell Township, NJ

4h•Hybrid

About The Position

WPP Production Health Studios (a division of WPP) is seeking a Client Partner, which is a project management and account management hybrid role, who will be responsible for the overall coordination, execution, and control of production projects for a dedicated client. The ideal candidate will have experience leading in and thriving in a collaborative work environment. You will have worked on complex production delivery projects/campaigns, inclusive of all project elements and phases from inception to completion while remaining cool under pressure. The On-site Client Partner should have Pharmaceutical experience and will sit with dedicated clients of a particular therapeutic area and/or brand(s) and leads and manages production projects with a near-shore team. You will attend many regular client meetings and kick-offs and work with separate creative agencies to coordinate the handoff, build, regulatory reviews and delivery of content across all tactics (digital, print, video etc.). You must be collaborative and a proactive problem solver with the skills to manage fast-moving projects with many moving pieces and various client relationships. You are familiar with the complexities and regulations within pharma marketing content and its production. You consider yourself someone who can manage workstreams across different interagency teams and agency partners with ease while ensuring that projects are scoped accurately, are profitable, and are delivered on time and on budget while retaining the highest quality. The client partner will primarily sit on-site with the client in Titusville, NJ and/or Horsham, PA. 2-3 days a week onsite required.

Requirements

A minimum of 2-4 years of project and delivery management experience in advertising or marketing communications.
A minimum of 2-4 years of hands-on experience managing digital projects and other 360 campaigns (digital, print, video, etc.).
Experience of working in (preferably large) agencies on large global accounts (production a plus).
Self-driven with proven experience working with multi-disciplinary teams across remote offices.
Good understanding of emerging web standards, user-centered design, optimization and search practices.
Proven track record in a client-service environment including presenting work and the ability to link people (including team members and stakeholders), ideas, and information throughout a project life.
A desire and ability to interact directly with clients.
Proficiency in MS Office products.

Nice To Haves

Entrepreneurial attitude coupled with strong business acumen.
Ability and appetite to bring people together.
Innate ability to marshal people and create gravity around ideas.
Open and collaborative
Optimistic and resilient
Ego-less

Responsibilities

Supports overall project delivery and functions as a point of contact for escalations for a set group of project stakeholders, clients, and team members.
Assists in managing schedules and streamlining work across all team members and agencies, including internal creative development project briefings, to gather necessary information and support the discovery process with creative, strategy, production, development, regulatory, and QA teams for timely project completion.
Manages work triage with integrated agency stakeholders and coordinates team members on smaller or connected projects within a program.
Partners with offshore production hub(s) to ensure delivery meets or exceeds client expectations.
Verifies that implementation plans are sound and project-aligned, collaborating with team leads and integrated agency stakeholders to facilitate project workflow.
Supports overall team success by planning and managing team tasks, next steps, bandwidth, and resource allocation.
Facilitates workflow, schedules, and cost estimates for select projects, ensuring interagency teams are informed on project timing (daily, weekly, and overall meetings).
Communicates status to direct teams and flags potential milestone or deliverable issues to senior management and clients.
Partners strategically with clients to support the establishment of operational and performance goals, monitor team performance, identify opportunities, and aid in client growth to meet client KPIs.