Client Partner, People Strategies

Fraser Health•Surrey, BC

8d•$46 - $67•Onsite

About The Position

We are currently recruiting for a role of Client Partner, People Strategies to support the Minimum Nurse-to-Patient Ratio (mNPR) initiative. In this role you will be responsible and accountable for decision-making regarding timelines, processes, and recommendations ensuring alignment with strategic objectives and driving positive outcomes for employee experience and the project. This Full-Time opportunity is based at our Central City Tower, located in Surrey, BC. The mNPR initiative is a multi-year partnership between the Ministry of Health, BC Nurses’ Union, and health organizations across the province to strengthen nursing practice and patient care. British Columbia is the first province in Canada to implement ratios for nurses through collaborative work with the BC Nurses Union (BCNU). The staffing standards, which were developed in collaboration with the BCNU, support the 42 key actions focused on nurses in Fraser Health's Health Human Resources (HHR) Strategy. mNPRs complement our existing team-based approach to care and interprofessional collaboration to better support nurse well-being, facilitate quality patient outcomes, and increase capacity and efficiency. Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: As a People Strategies Client Partner, assumes a pivotal role in leading and overseeing large-scale organizational change initiatives from an Employee Experience perspective. Responsible and accountable for decision-making regarding timelines, processes, and recommendations for projects, ensuring alignment with strategic objectives and driving positive outcomes for employee experience and the project. Instrumental in guiding management teams, facilitating collaboration across departments, and implementing effective change management strategies.

Requirements

Bachelor's degree in Human Resources, Business Administration, or related field with five (5) years’ recent, related experience including change management initiatives or an equivalent combination of education, training and experience.
Proven knowledge and experience in project management, preferably in the healthcare sector or a large organization.
Strong understanding of change management principles and methodologies and ability to implement strategic initiatives.
Excellent communication, negotiation, and problem-solving skills to influence decision making at the individual, group, and organizational level.
Ability to work effectively with diverse teams and partners.
Proficiency in data analysis and reporting tools.
Broad knowledge of patient care delivery systems in primary, acute, and community settings.

Responsibilities

Leads and directs Employee Experience team members in the execution of organization-wide change projects, with ultimate accountability for decision-making on timelines, processes, and recommendations.
Consults with senior managers, directors, and other stakeholders on operational issues, providing expert guidance and recommendations to meet strategic goals.
Provides strategic consultation and support to clients on implementation of employee experience-related projects, ensuring alignment with organizational objectives and making informed decisions on project direction.
Drives the gathering of business requirements including relevant data, leads working groups, and assesses needs to identify common challenges, making decisive recommendations for addressing key issues.
Develops and implements Employee Experience coordination plans across all project phases, determines steps to achieve desired outcomes within established timelines.
Negotiates and resolves impediments to project progress and success, by determining and implementing solutions and facilitates timely resolutions to keep projects on track.
Identify, manage, and communicate key client Employee Experience strategies, collaborating closely with corporate teams to develop and disseminate impactful strategies.
Monitors project progress from an Employee Experience perspective, provides regular updates and reports to clients and stakeholders, and makes data-driven recommendations to ensure project success.
Develops and manages project plans related to Employee Experience, overseeing timelines, deliverables, and resource allocation, and making critical decisions to address any deviations from the plan.
Collaborates with project team members to develop robust measurement systems for tracking progress and evaluating outcomes, exercising authority in establishing metrics, benchmarks, and effectiveness.
Engages with key stakeholders, internally and externally, leveraging decision-making authority to drive consensus and alignment on project goals and objectives.
Facilitates the development and implementation of new processes by collaborating and making decisions as required to ensure alignment with departmental objectives and regulatory requirements.
Identifies and addresses management education needs, developing and delivering tailored training programs based on feedback and strategic priorities.
Conducts thorough data analysis and provides insightful recommendations to leaders and Employee Experience staff, exercising accountability for the accuracy and relevance of information provided.
Represents the organization on industry committees, exercising authority to advocate for organizational interests and influence process improvements.
Produces comprehensive reports on the status of various initiatives, exercising accountability for the quality and accuracy of information presented.
Delivers engaging education/training sessions to managers and directors, exercising accountability for the effectiveness and impact of these sessions on organizational performance.