Client Partner (AE) Retail and Consumer Goods

DXC Technology•Newark, NJ

4d•Remote

About The Position

The Account Client Relationship Partner acts as the primary advisor and relationship owner for key enterprise accounts. This role merges strategic sales, relationship development, and account management to foster business growth, ensure client satisfaction, and nurture long-term executive-level relationships. This role is essential to the organization’s success, requiring a leader who can integrate strategic vision with operational execution while sustaining strong client relationships at all levels.

Requirements

Bachelor’s degree or equivalent combination of education and experience
15+ years of experience in business management, consulting, or account management, demonstrating expertise in technology and business transformation.
10+ years in a supervisory or management capacity, including experience in managing and growing significant client relationships.
A proven track record of achieving new business development, revenue, and profitability targets and managing profit-and-loss for large accounts, ideally within the retail and consumer industries.
Experience within a global organization of considerable size, scope, and complexity.
Strong strategic thinking, business acumen, and commercial awareness.
Exceptional communication and presentation skills, able to engage effectively with C-suite executives.
Strong analytical and problem-solving abilities for quantitative analysis and decision-making.
Executive presence with the ability to build trust at senior levels.
A deep understanding of industry trends, business challenges, and technology solutions.
Excellence in stakeholder management, conflict resolution, and team leadership.
Must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Responsibilities

Lead and grow a strategic Consumer Products & Retail account with full ownership of revenue, bookings, and profitability
Develop and execute account strategies to drive long-term relationships and solve critical client challenges
Serve as a trusted advisor, building strong relationships with senior stakeholders and key decision-makers
Drive profitable growth through up-sell, cross-sell, and positioning for major opportunities and bids
Partner with cross-functional teams to ensure successful delivery and aligned execution
Lead and support account teams to achieve objectives and maintain high client satisfaction
Deliver business reviews and insights, continuously adjusting strategy based on performance and market trends
Represent the organization externally to strengthen relationships and promote brand presence
Guarantee responsiveness to client needs and proactively identify areas for service, staffing, and operational improvement.
Build trust through transparency, honest dialogue, and consistent communication with clients.
Promote a client-centric culture within delivery teams, ensuring value-added services beyond standard engagements.
Lead the strategic planning process for assigned accounts, aligning client objectives with organizational capabilities to achieve growth.
Develop and implement account strategies that meet revenue goals, profitability targets, and long-term client satisfaction.
Facilitate high-level strategic discussions and negotiations with C-suite executives, ensuring alignment with clients’ business aims.
Serve as the senior-most point of contact for assigned strategic clients, maintaining and enhancing executive-level relationships.
Supervise the execution of business plans, ensuring consistent and efficient operations across personnel, marketing, customer service, and accounting.
Provide strategic oversight of multiple engagement teams, ensuring quality and alignment with client expectations.
Monitor project execution, staffing, and workflow to ensure the operational and financial health of assigned accounts.
Engage in steering committee meetings and executive governance sessions to guide delivery strategy and guarantee service excellence.
Manage account profit and loss, ensuring suitable financial structures and resource allocation.
Oversee expenses related to business/accounts, balancing cost-saving measures with needs.
Develop and manage budgets to ensure activities are properly funded and aligned with strategic objectives.