Client Outreach & Engagement Coordinator – Bilingual (Spanish/English)

Guillaume Marriage and Family Counseling of California • Sacramento, CA

3d • Hybrid

About The Position

Guillaume Marriage and Family Counseling of California, P.C. is seeking a compassionate, dependable, and culturally responsive Spanish-English bilingual Client Outreach & Engagement Coordinator for its outpatient behavioral health team in Sacramento, California. This non-clinical role focuses on community outreach, client engagement, referral development, and helping individuals and families connect with appropriate mental health services. The position is full-time, hourly W-2 employment, with a projected start in 2027; the exact date is to be determined based on program development, staffing needs, and organizational readiness.

The work arrangement is hybrid, combining in-person community outreach, office responsibilities, and approved remote work. The schedule is 30–40 hours per week, generally Monday through Friday, with occasional Saturday availability depending on outreach activities. Employees must be available for scheduled weekday meetings, training, community events, and assigned outreach activities. All required work time is compensated.

Compensation is $20–$24 per hour, based on relevant experience and qualifications. The posting provides estimated monthly and annual earnings for 30-, 35-, and 40-hour workweeks and notes that actual earnings depend on hours worked and organizational needs and are not guaranteed. Benefits and support include medical, dental, and vision insurance for eligible full-time employees; paid sick leave under California requirements; retirement savings through applicable programs subject to eligibility; flexible scheduling; professional advancement opportunities; structured onboarding and paid training; ongoing professional development and mentorship; and administrative and team support. Employees also have access to organizational technology and communication tools.

The role requires Spanish and English fluency, a high school diploma or equivalent, strong communication and relationship-building skills, and the ability to conduct outreach, engagement, and referral coordination in both languages. The coordinator will work respectfully with people from diverse backgrounds, maintain accurate outreach and follow-up records, use computer and communication tools, and uphold confidentiality, professional boundaries, and HIPAA requirements. Required in-person outreach takes place in the Sacramento metropolitan area. The role does not independently provide psychotherapy, clinical assessments, diagnoses, or billable behavioral health treatment services.

The organization offers opportunities to develop skills in outreach, engagement, referral coordination, and behavioral health service navigation. Qualified employees may be considered for additional responsibilities or advancement as the organization grows, based on performance, qualifications, and organizational needs. Applicants are asked to submit a resume and cover letter describing their qualifications, relevant experience, Spanish-English proficiency, and interest in the role.

Requirements

• High school diploma or equivalent.
• Fluency in both Spanish and English, including strong verbal and written communication skills.
• Ability to conduct community outreach, client engagement, and referral coordination in Spanish and English.
• Strong interpersonal, communication, organizational, and relationship-building skills.
• Ability to engage respectfully and effectively with people from diverse socioeconomic, cultural, racial, ethnic, religious, and nonreligious backgrounds.
• Ability to establish positive relationships with community organizations, referral partners, clients, and families.
• Strong customer service skills and commitment to helping individuals access appropriate services.
• Demonstrated flexibility, teachability, accountability, collaboration, and openness to feedback.
• Ability to maintain accurate outreach records and follow-up documentation.
• Familiarity with computers, email, scheduling platforms, and electronic communication tools.
• Commitment to confidentiality, professional boundaries, and HIPAA requirements.
• Ability to perform required in-person outreach activities in the Sacramento metropolitan area.

Nice To Haves

• Education or training in psychology, social work, human services, public health, communications, or a related field.
• Experience in behavioral health, community outreach, client engagement, social services, or healthcare.
• Experience working with Medi-Cal populations.
• Familiarity with Sacramento-area community organizations, healthcare providers, and social service resources.
• Experience developing community partnerships and referral relationships.
• Additional language proficiency, particularly Haitian Creole, Hindi, or Punjabi.

Responsibilities

• Conduct community outreach in Spanish and English to increase awareness of outpatient mental health services.
• Develop and maintain relationships with community organizations, healthcare providers, referral partners, and other stakeholders.
• Help prospective clients and families understand available services and navigate the referral process.
• Follow up with prospective clients and referral sources to support timely engagement.
• Identify common barriers to accessing care and collaborate with the team to improve outreach efforts.
• Participate in community events, presentations, and educational outreach activities.
• Maintain accurate records of outreach activities, referral contacts, and engagement outcomes.
• Collaborate with intake, scheduling, clinical, and administrative teams to support client access.
• Assist with culturally responsive outreach materials and communication initiatives.
• Participate in required meetings, training, and professional development.
• Maintain compliance with HIPAA, organizational policies, and applicable California requirements.

Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Paid sick leave in accordance with California requirements.
• Retirement savings through applicable organizational programs, subject to eligibility.
• Flexible scheduling and opportunities for professional advancement.
• Structured onboarding and paid training.
• Ongoing professional development and mentorship.
• Administrative and team support for outreach and client engagement activities.
• Access to organizational technology and communication tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED