Client Operations Support - Sr Associate II

Fiserv•Mississauga, ON

3d•CA$48,000 - CA$60,000•Onsite

About The Position

At Fiserv, we help clients move money and information with speed, security, and confidence. The Client Operations team supports critical business activities that help maintain billing accuracy, partner compensation processes, and revenue continuity. In this role, you will support ISO Partner residuals invoicing, reconciliation, and issue resolution to help ensure operational stability and a positive partner experience.

Requirements

4+ years of experience in billing operations, invoice validation, or financial transaction processing.
4+ years of experience in reconciliation, variance analysis, and account balancing activities.
3+ years of experience in Microsoft Excel, including formulas, pivot tables, and data validation.
3+ years of experience in reviewing financial data against contracts, partner agreements, or billing requirements.
2+ years of experience in workflow management, case tracking, or service request systems.
2+ years of experience in maintaining audit-ready documentation and records for operational or financial processes.
2+ years of experience in using Microsoft Office applications and reporting tools in a high-volume operational environment.
2+ years of equivalent combination of educational background, related experience, and/or military experience.

Nice To Haves

Experience supporting partner compensation, residual payments, or commission-related processes.
Experience working with ERP, billing, or financial operations platforms.
Experience supporting internal control, audit, or compliance-related operational activities.
Familiarity with SLA-driven processing environments and queue-based work management.
Experience coordinating issue resolution across Finance, Operations, and client-facing support teams.

Responsibilities

Prepare, validate, and process ISO Partner residuals invoicing within required timelines.
Review residual data for completeness, accuracy, and alignment with partner agreements and internal procedures.
Perform billing reconciliation activities, investigate variances, and coordinate resolution with internal teams.
Monitor work queues, service level expectations, and payment-related workflows to support timely completion.
Respond to billing-related partner inquiries, follow-up requests, and escalations with accurate documentation.
Maintain audit-ready records and supporting documentation for invoicing and billing activities.
Partner with Sales Support, Client Services, Finance, Partner Support, and Operations to support issue resolution and business continuity.
Identify recurring billing issues and process improvement opportunities to strengthen accuracy, controls, and efficiency.

Benefits

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits