Sr. Specialist Client Support

CIBC•Chicago, IL

7d•$80,000 - $90,000•Hybrid

About The Position

The Specialist, Client Support is responsible for providing support and high quality customer service to clients and prospects in Commercial Banking, liaising closely with the business and clients to complete tasks. The role requires solid written, verbal, interpersonal and organizational skills. The Specialist, Client Support supports best practices and handles incoming telephone calls and emails to address client requests in a professional and client-focused manner. The role makes recommendations on client matters to meet work objectives, ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs. The role receives general instructions on routine work and participates in group projects as required. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement. We are considering local candidates based in Chicago, IL and/or surrounding Chicagoland areas.

Requirements

Demonstrate experience in supporting high profile clients working in a fast-paced environment.
Put clients first, engage with purpose to find the right solutions, and go the extra mile.
Strong communication skills (oral and written).
Problem-solving skills, including effective engagement with business partners, including senior management.
Attention to detail and critical thinking skills to inform decision making.
Legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit.

Nice To Haves

Knowledge of cash management.
Loan experience.
Portfolio management.

Responsibilities

Providing support and high quality customer service to clients and prospects in Commercial Banking.
Liaising closely with the business and clients to complete tasks.
Handling incoming telephone calls and emails to address client requests in a professional and client-focused manner.
Making recommendations on client matters to meet work objectives.
Ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs.
Receiving general instructions on routine work.
Participating in group projects as required.
Getting to know your clients and understand their priorities to use your knowledge of cash management, loan experience, and portfolio management to help clients meet their goals.
Growing your internal network, deepening existing relationships, and collaborating with others to ensure clients are connected to the right people and opportunities.
Building and executing on communication strategies with the support of the Relationship Managers to use your critical thinking skills to assist the client with their daily needs.