Event Services - Client Operations Support Manager

Allied Universal•Reno, NV

2d•Onsite

About The Position

Allied Universal Event Services is hiring a Client Operations Support Manager. This role is responsible for the day-to-day operations of administrative functions at an account level, including invoicing, scheduling, client relations, event management, compliance, and interviewing/selection for assigned accounts. The Client Operations Support Manager is responsible for the development, upkeep, and maintenance of all systems at the account level to ensure contractual compliance and stated financial goals through collaboration with branch leadership, regional management, and functional departments. This role will safeguard personnel/licensing files, manage uniform and equipment procurement, complete employment-related paperwork, and maintain operational metrics to drive business decisions.

Requirements

High school diploma or equivalent
Prior work experience as a team leader
Minimum of one (1) year of administrative, human resources, employee onboarding, and/or classroom instructor experience
Prior work experience in a dynamic administrative environment
Excellent organizational skills that include the ability to multi-task and prioritize work
Strong consultative, analytical, and problem-solving skills
Ability to communicate effectively with leadership
Proven ability to influence and engage key stakeholders
Strong strategic thinking and organizational change skills; strong problem-solving and analytical abilities
Ability to work effectively in ambiguous or evolving environments
Excellent interpersonal and collaborative skills
Ability to manage multiple tasks and recognize patterns in complex details
Strong oral and written communication skills
Skilled in maintaining order in emergency situations; able to guide and instruct staff
Proficient in computer systems and software, specifically Microsoft Office and/or Google Workspace
Skilled in coaching, mentoring, and motivating teams
Effective at active listening and issue resolution; able to quickly identify critical issues and synthesize relevant information
Competent in compiling, interpreting, and presenting data
Excellent report-writing and documentation skills
Results-oriented with a track record of setting and achieving goals
Team-oriented with negotiation and forecasting abilities
High attention to detail

Nice To Haves

Bachelor’s degree in protective service, business, or related field
Associate’s degree (or 60 credits) in criminal justice with current or prior active military service
Previous verifiable event security experience
Previous verifiable private/corporate security experience
Working knowledge of ABI/WinTeam

Responsibilities

Maintain future work schedules by assigning appropriately trained personnel; implement and improve detailed tracking of staff and their completed training and certifications; develop and implement staffing plans to ensure the physical security workforce is prepared for emergency operations as well as long-term growth.
Act in an Event Management capacity to ensure the effectiveness of event staff in meeting vendor and client expectations; develop and implement quality assurance programs; provide expert advice regarding the resolution of any shortcomings.
In partnership with the Hiring Specialist and Recruiting team, maintain active involvement in the recruitment, interviewing, selecting, and training of new employees; participate in performance appraisals, handling employee grievances or complaints, and disciplining employees after consultation with the Branch Manager/General Manager.
Safeguard personnel information related to pay, benefits, and performance by ensuring company record-keeping is followed.
Establish and maintain an onsite inventory of critical supplies in collaboration with the site team, including emergency medical provisions, emergency rations, flashlights, batteries, and inclement weather clothing.
Make independent decisions when assigning personnel to work schedules to match competencies to specific posts while balancing officer utilization to reduce non-billable overtime and meet specified business goals.
Allot open work shifts to maximize event staff utilization and reduce non-billable expenses.
Submit procurement orders.
Make productivity and cost reduction recommendations to management.
In partnership with the Branch Manager, ensure accurate and timely submission of the 90 Day event calendar.
Act as backup for Scheduling by creating, modifying, and managing event schedules in ABI to ensure adequate coverage at all times.
Follow all company policies regarding timekeeping procedures, meal and rest period breaks, ensuring signatures and acknowledgements are properly documented, and conducting weekly audits of timekeeping records.
Conduct disciplinary and counseling sessions with staff as needed in a proactive and professional manner in partnership with Human Resources; ensure all such issues are documented according to company standards and receive proper follow-up for resolution.
Initiate termination procedures as needed for voluntary and involuntary separations; execute termination meetings and complete all follow-up documentation.
Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution; ensure all hiring, counseling, disciplinary, and termination procedures are executed consistently.
Ensure a smooth-running operation by enforcing event-specific policies and procedures through proper communication and training; may utilize field training staff to assist in executing event/site training.