Client Operations Manager
About The Position
As a Client Operations Manager at Transportation One, you’ll lead a team of Senior Client Operations Specialists and Client Operations Specialists responsible for daily shipment execution, customer communication, and operational performance. You’ll coach team members, manage workloads, resolve escalations, and partner closely with Sales, Procurement, Pricing, Accounting, and Operations leadership to support customer success and operational efficiency. This is a hands-on leadership role for someone who enjoys developing teams, solving problems quickly, and making a direct impact on customer experience and operational performance.
Requirements
- Bachelor's degree preferred
- 5+ years of freight brokerage or 3PL operations experience with strong exposure to customer operations, account support, or operational leadership
- Prior leadership experience with proven ability to coach, develop, and manage high-performing teams
- Strong operational mindset with understanding of how execution impacts customer growth and profitability
- Strong customer-facing communication and relationship management skills
- Experience managing operational performance through KPIs, reporting, and TMS/CRM systems
- Strong analytical, organizational, and problem-solving abilities
- Ability to thrive in a fast-paced, high-accountability environment
- Professional communicator who can navigate escalations and difficult conversations effectively
- Ambitious, growth-minded leader interested in long-term operational leadership
Responsibilities
- Lead and develop a high-performing Client Operations team
- Coach team members on execution, communication, and problem solving
- Maintain accountability around service, responsiveness, and operational standards
- Allocate operational resources based on business and customer needs
- Partner with Client Sales Managers to support pod performance and workload balance
- Own customer scorecard performance across supported accounts
- Support customer reviews, escalations, and operational discussions
- Oversee onboarding and implementation for new customer accounts
- Maintain SOPs, onboarding standards, and operational playbooks
- Identify process improvement and automation opportunities
- Partner with Sales, Procurement, Pricing, Accounting, and Technology teams to support customer success and operational performance
- Partner with Human Resources on hiring, workforce planning, and performance management
- Additional duties may be assigned by supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
