Client Operations Lead

Nuvem

4d•$80,000 - $93,000•Remote

About The Position

The Client Operations Lead partners closely with Customer Success to deliver strong client outcomes through execution, operational rigor, and 340B subject matter expertise. You will work within a portfolio of clients to ensure successful implementation, adoption, and ongoing optimization of NuvemRx solutions, including nuReferrals powered by par8o. This role is focused on helping clients translate strategy into execution and measurable performance. Where the Customer Success Manager owns the overall relationship, retention, and growth strategy, the Client Operations Lead ensures the day-to-day work gets done, insights are surfaced, and opportunities are realized.

Requirements

Experience working in a client-facing or operational role within healthcare
Familiarity with healthcare delivery environments such as FQHCs, health systems, or pharmacy operations
Working knowledge of the 340B program and how it drives operational and financial outcomes
Strong organizational skills and ability to manage multiple priorities
Clear and effective communication across a range of stakeholders
Comfort working with data and using it to identify issues and opportunities
Ability to operate with ownership in a fast-paced, evolving environment

Nice To Haves

Experience supporting implementations, operations, or customer success in healthcare or SaaS
Exposure to 340B referral capture workflows or similar processes
Familiarity with healthcare technology platforms such as EHRs, pharmacy systems, or 340B tools
Experience with tools such as Salesforce or similar systems
You take ownership and follow through on commitments
You are detail-oriented and execution-focused, while still understanding the bigger picture
You enjoy solving operational problems and improving how things work
You are comfortable working alongside Customer Success and cross-functional partners
You are adaptable and curious, especially as technology and AI continue to shape how work gets done

Responsibilities

Support a portfolio of clients in achieving measurable 340B program outcomes
Deliver performance insights and operational reporting that clearly show progress and opportunity
Partner with Customer Success to execute against client goals and success plans
Help translate client objectives into actionable workflows and improvements
Lead and support client implementations from kickoff through go-live
Manage timelines, milestones, and cross-functional coordination
Ensure consistent execution across client workflows and operational processes
Identify gaps in execution and drive resolution
Analyze client data to identify trends, missed opportunities, and areas for improvement
Drive referral capture optimization and workflow improvements
Provide clear, actionable recommendations grounded in data
Help clients improve both operational efficiency and financial performance
Partner with Customer Success to monitor engagement, performance, and risk indicators
Act as a responsive and knowledgeable partner for client needs and questions
Support issue resolution with urgency and ownership
Reinforce client confidence through consistent, high-quality execution
Maintain accurate tracking of activities, reporting, and deliverables
Follow defined processes and contribute to improving them over time
Partner with Product, Data, and Operations to surface client feedback and improve solutions
Contribute to documentation, playbooks, and scalable ways of working