Supervisor, Client Operations
About The Position
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence. Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve. Grow with purpose. Lead with heart. Make a difference every day. The Supervisor, Client Operations (Authorizations Lifecycle) oversees the daily execution of authorization intake and accuracy for a team of coordinators and specialists. This role ensures authorizations entering Salesforce—whether manually entered or received through automated processes—are accurate, timely, and verified before moving downstream to billing. The Supervisor manages daily team priorities, serves as the front-line quality gate for authorization accuracy, executes established audit processes, and coaches the team to maintain consistent quality and turnaround standards.
Requirements
- 3+ years of experience in authorization processing, utilization management, or related healthcare operations.
- 1+ year of people leadership or team lead experience.
- Bachelor’s degree or equivalent practical experience.
- Salesforce and authorization-related systems aptitude
Nice To Haves
- Experience with authorization entry, verification, or auditing in a high-volume environment preferred.
- Experience with Regional Center funding, home care, healthcare services, managed care, or other payor-facing operations preferred.
- Reporting, tracking, and strong Excel skills
Responsibilities
- Supervise a team of authorization coordinators and specialists, assigning workloads, setting priorities, monitoring throughput, and ensuring established turnaround times and service levels are met.
- Oversee front-line quality control for authorization intake, reviewing entries for accuracy and resolving discrepancies involving hours, service codes, units, caps, and backdated authorizations.
- Conduct regular audits of manual and automated authorization entries, document findings, identify recurring error patterns, and drive appropriate corrections and coaching.
- Coach and develop team members through regular feedback, 1:1s, performance management, and onboarding, reinforcing the impact of authorization accuracy on billing and downstream processes.
- Maintain dashboards and trackers for authorization accuracy, turnaround time, missed entries, workload, and audit findings, escalating trends or risks requiring Sr. Manager intervention.
Benefits
- 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
