Client Operations Enrollment & Waiver Analyst
About The Position
Brown & Brown is seeking a Client Operations Enrollment & Waiver Analyst for its Grapevine, Texas office. The role ensures operational setup, optimization, and support for school waiver and enrollment systems. It serves as a resource for system configuration, implementation support, escalations, process validation, compliance review, and continuous improvement. The analyst manages waiver and enrollment setup, supports strategic initiatives and system enhancements, tests tools and workflows, develops quality-control processes, and helps service and operations teams through training and documentation. The role also resolves complex requests and supports advanced work involving enrollments, waivers, refunds, payments, compliance updates, and student record changes.
Requirements
- 3–5 years of operations, enrollment, benefits administration, healthcare, insurance, or client implementation experience.
- Experience working with configuration-based systems and workflow platforms.
- Ability to troubleshoot data, configuration, and process issues.
- Advanced Excel skills, including data validation, pivot tables, and reporting.
- Experience testing system enhancements and documenting results.
- Ability to analyze operational data and identify process improvement opportunities.
- Experience supporting configuration-driven platforms.
- Experience managing large data sets and operational reporting.
- Strong written and verbal communication skills.
- Strong analytical and problem-solving capabilities.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Nice To Haves
- Bachelor’s degree preferred.
- Experience in operational reporting and process accuracy analysis preferred.
- Student healthcare industry experience preferred.
- Healthcare, insurance, benefits administration, student health, or SaaS operations experience preferred.
Responsibilities
- Manage waiver and enrollment setup processes, ensuring accuracy, quality, and compliance with operational standards.
- Ensure best practices and configuration standards are applied consistently across schools and clients.
- Lead or support initiatives such as client transitions, new products, system enhancements, and feature releases.
- Collaborate with cross-functional teams to identify process improvements and implement sustainable solutions.
- Participate in testing and validation of new tools, workflows, and enhancements.
- Develop validation checks and quality-control processes for enrollment and waiver configurations.
- Provide training, documentation, and knowledge-sharing support to service and operations teams.
- Resolve complex operational requests and escalations within enrollment and waiver workflows.
- Support advanced service requests involving enrollments, waivers, refunds, payments, compliance updates, and student record changes.
Benefits
- Medical and prescription drug coverage
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Employee stock purchase plan
- 401(k)
- Student loan assistance
- Tuition reimbursement
- Free mental health and enhanced advocacy services
- Paid time off
- Paid holidays
- Preferred partner discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
