Enrollment Analyst

First Financial Capital • Houston, TX

9d • $0 - $55,000 • Onsite

About The Position

The Enrollment Analyst at First Financial Group of America specializes in data management and system design for voluntary and core benefits platforms. The role bridges data and customer care by ensuring clients’ digital enrollment screens, forms, and rate tables function accurately. The analyst coordinates with multiple departments and insurance carriers to resolve client issues, configure benefits products, and build accurate open enrollment environments. The position is based at the corporate office in Houston, Texas.

Requirements

• 3–4 years of experience with core and voluntary benefits and HIPAA compliance.
• 1 year of experience working with HRIS back-office configuration.
• Strong customer service skills and a proven track record of handling sensitive client information.
• Proven oral and written communication skills through work experience.
• Strong knowledge of and work experience using Excel, Word, and Outlook.
• High school diploma or GED equivalency.
• Must be able to obtain and maintain security clearances.

Nice To Haves

• Bachelor’s degree or equivalent work experience.
• Strong understanding of benefit terminology.
• Ability to manage a high volume of concurrent tasks while maintaining organizational standards.
• Proficiency in Excel, including VLOOKUP, to reconcile large amounts of data.
• Strong customer service skills and a proven track record of handling sensitive client information.
• Strong verbal and written communication demonstrated through daily collaboration with diverse teams and detailed project reports.

Responsibilities

• Coordinate daily with multiple departments to resolve complex client issues and manage system setups.
• Analyze complex data files using Excel to identify discrepancies and ensure accurate insurance premium rates.
• Use third-party platforms, including Selerix and BenefitsSolver, alongside internal enrollment software to build accurate open enrollment environments.
• Construct comprehensive data reports to streamline and maintain accurate client personnel records.
• Collaborate with insurance carriers to build and configure benefit products on enrollment platforms while ensuring compliance with regulatory and client-specific requirements.
• Oversee open assignments daily, align work with changing deadlines, and engage leadership when support is required.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED