Client Operations Enrollment & Waiver Analyst

Brown & Brown Insurance•Grapevine, TX

About The Position

Brown & Brown is seeking a Client Operations Enrollment & Waiver Analyst for its Grapevine, Texas office. The role ensures the effective setup, optimization, and operational support of school waiver and enrollment systems. It serves as an operational resource for system configuration, implementation support, escalation management, process validation, compliance review, and continuous improvement. The Analyst manages waiver and enrollment setup, applies configuration and quality standards across schools and clients, supports strategic initiatives and system enhancements, and works with cross-functional teams to improve processes. The role also supports testing, quality-control development, training, documentation, and complex operational requests involving enrollment and waiver workflows.

Requirements

3–5 years of operations, enrollment, benefits administration, healthcare, insurance, or client implementation experience.
Experience working with configuration-based systems and workflow platforms.
Ability to troubleshoot data, configuration, and process issues.
Advanced Excel skills, including data validation, pivot tables, and reporting.
Experience testing system enhancements and documenting results.
Ability to analyze operational data and identify process improvement opportunities.
Experience supporting configuration-driven platforms.
Experience managing large data sets and operational reporting.
Strong written and verbal communication skills.
Strong analytical and problem-solving capabilities.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Nice To Haves

Bachelor's degree preferred.
Experience in operational reporting and process accuracy analysis preferred.
Student healthcare industry experience preferred.
Healthcare, insurance, benefits administration, student health, or SaaS operations experience preferred.

Responsibilities

Manage waiver and enrollment setup processes while ensuring accuracy, quality, and compliance with operational standards.
Ensure best practices and configuration standards are consistently applied across all schools and clients.
Lead or support strategic initiatives, including client transitions, new products, system enhancements, and feature releases.
Collaborate with cross-functional teams to identify process improvements and implement sustainable solutions.
Participate in system testing and validation for new tools, workflows, and enhancements.
Develop validation checks and quality-control processes for enrollment and waiver configurations.
Provide training, documentation, and knowledge-sharing support to service and operations teams.
Resolve complex operational requests and escalations within enrollment and waiver workflows.
Support operations teams with advanced service requests involving enrollments, waivers, refunds, payments, compliance updates, and student record changes.