Client Operations Associate

Rithum

6d•$40,000 - $60,000•Remote

About The Position

As a Contract and Administration Associate, you are responsible for day-day administration in support of the onboarding process at Rithum. Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Requirements

Relevant experience in customer support and data entry.
Excellent written and verbal communication skills
Strong customer management skills with attention to detail and customer needs.
Excellent problem-solving, time management and organizational skills.
Experience working in a highly dynamic atmosphere, capable of multi-tasking, and able to work within challenging time frames.
Excellent phone presence, including clear verbal communication, active listening, and the ability to build rapport quickly with customers.
In-depth knowledge of PC and web applications with experience in MS Office applications.

Nice To Haves

Associate or Bachelor’s degree.
Familiarity and comfort using AI tools in day to day work.

Responsibilities

Assist with setting up supplier contracts & supplier pricing terms.
Handle incoming calls from customers, initiate and answer calls explaining our services.
Provide updates to internal database systems.
Initiate communications with internal teams and customer base.
Follow-up with customers to ensure contract maintenance.

Benefits

Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
A 6% 401(k) match
Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
Accident, critical illness, and hospital indemnity insurance
Pet insurance
Legal assistance and identity theft insurance plans
Life insurance 2x salary
Access to the Calm app and the Employee Assistance Program
$65/month Remote work stipend for internet
Culture and team-building activities
Tuition assistance
Career development opportunities
Charitable contribution match up to $250 per year