Sr Associate, Client Operations

CoreLogic•Dallas, TX

5d•$39,500 - $49,400•Hybrid

About The Position

The Sr Associate, Client Operations position within the Credit Operations team specializes in conducting detailed analysis, research, and data analysis to support lenders and consumers updating credit information used in the lender’s home loan underwriting process. They provide delightful customer service, ensuring understanding of the process by our clients and consumers and providing accurate and complete credit data. This role requires technical expertise, understanding the credit industry knowledge, using proprietary tools, as well public information available on the internet. The position focuses on delivering exceptional client service in a high-volume production environment while maintaining strict adherence to company and client standards.

Requirements

High school diploma, GED or equivalent
Proven background in Credit Operations, Mortgage lending, or Loan Processing.
Proficiency in interpreting credit reports and navigating multi-screen database environments.
Ability to thrive in a fast-paced, high-volume production setting.
Strong attention to detail with the ability to solve problems independently.
Excellent verbal and written skills for professional interaction with external stakeholders.
Prior experience working with CISCO, Calabrio, Agent Desktop Software Solutions.

Responsibilities

Conduct inbound and outbound calls to creditors, borrowers and lenders to verify and update credit report data.
Research and resolve complex credit data discrepancies using proprietary tools, databases, and public records.
Provide technical assistance to lenders regarding credit report update requests and underwriting requirements.
Execute high-volume requests (15 - 20 calls / day) while maintaining strict adherence to company standards and Service Level Agreements (SLAs).
Maintain precise and organized digital files for audit and compliance purposes.