Associate, Client Operations II

BNY Mellon • Lake Mary, FL

2d • $52,000 - $80,000 • Hybrid

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Client Operations. The role is located in Lake Mary, Florida (4 days in office expectation).

Requirements

• Bachelor’s degree or the equivalent combination of education and experience is required.

Nice To Haves

• 3-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• People management experience may be required depending on geography.

Responsibilities

• Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Support clients in addressing moderately complex operational and technical issues and ensure requests are executed.
• Apply intermediate problem solving skills, experience, and judgement to analyze information and deliver high quality service to a specialized client base.
• Provide clients with information related to BNY Mellon products and services representing multiple lines of business and geographies, directing them to appropriate resources as needed.
• Monitor client inquiries, resolve non-routine issues, and escalate complex issues to the appropriate team member as needed.
• Use knowledge of client issues and needs to contribute to business development efforts.
• Participate in internal activities and initiatives designed to improve the client experience and recommend process improvements.
• Provide guidance to less experienced team members and may have people management responsibilities in some geographies.
• Support multiple, moderately complex client accounts.

Benefits

• highly competitive compensation
• benefits
• wellbeing programs
• flexible global resources and tools
• generous paid leaves
• paid volunteer time
• 401(k) plan
• medical insurance
• dental insurance
• vision insurance
• basic life insurance
• various paid time off benefits, such as vacation and sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level