Client Operations Associate / Jr Product Manager

Synthio Labs • San Francisco, CA

2d • Onsite

About The Position

We're looking for a Client Operations Associate / Jr Product Manager to join the early team at Synthio Labs. This role sits at the center of every US client engagement — you'll be in the room (or on the call) when decisions get made, and you'll be the person who makes sure those decisions actually go somewhere. Day to day, that means joining founders and the product team on client meetings, capturing everything that matters, and turning it into clear written communication that keeps both sides accountable. You'll take the lead on preparing client-ready presentations and documentation. This is not a support role. You'll own the written and operational backbone of our US client work — and if you do it well, you'll be running large client deployments or shaping how we operate across accounts within your first year.

Requirements

• Obsessive capture. You take notes in every meeting like you're the only person who'll remember anything. Four weeks later, you can surface a specific decision from a single slide — because you wrote it down and organized it properly.
• Written over-communication. You are relentless about keeping projects on track through the written word. Summaries go out before anyone has to ask. Stakeholders know where things stand because you told them — not because they hunted you down.
• Proactive curiosity. You ask about the things you don't understand — every small thing, every acronym, every product detail you weren't briefed on. You don't let ambiguity sit. You either resolve it or flag it.
• Document craftsmanship. Client-facing materials carry your name. You use every tool available — including AI — but you read every sentence before it leaves your hands. A misplaced semicolon is a decision, not an oversight. Nothing goes out unintentionally.
• 1–3 years of experience out of McKinsey, BCG, Bain, or a comparable strategy or startup-adjacent role
• Track record of preparing and delivering polished client-ready presentations and documentation
• Comfortable working directly with senior stakeholders like founders, execs, and client leads
• Product-minded to engage seriously with AI and technology products
• Strong, precise writer who edits ruthlessly before anything goes out
• SF bay area-based to work out of Palo Alto office

Responsibilities

• Join founders and the product team on US client meetings. Capture decisions, action items, and open questions.
• Send structured, well-crafted written summaries after every significant interaction — internal and external — so the project never loses momentum between meetings.
• Take the lead on preparing client-ready presentations and documentation: proposals, project updates, exec summaries, and any other materials that represent Synthio Labs to the client.
• Manage follow-up and accountability for both internal teams and client stakeholders to ensure commitments are honored and timelines stay honest.
• Participate actively in product thinking — bring what you're hearing from clients back to the product team in a form they can act on.
• Build and maintain the systems (however simple) that keep US client operations organized, searchable, and legible to anyone who joins the engagement later.
• Lead a large, complex Synthio deployment end-to-end at a flagship US client — owning the relationship, the delivery, and the outcomes.
• Build the operating model across multiple US accounts, becoming the connective tissue between clients, product, and leadership.
• Grow into a functional role — operating, product, or client success — shaped by where your strengths are most needed as the company scales.

Benefits

• Work directly alongside the founders at a Y Combinator-backed company with real pharma clients and real revenue
• High autonomy, high trust — you'll own things, not support someone who owns things
• Visible impact from day one; the work you do this week will be in a client's hands next week
• Front-row seat to building an AI-native company from the ground up

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed