Client Onboarding Operations Manager

LAW OFFICES OF BOB NEHORAY•Los Angeles, CA

5d•Onsite

About The Position

The Law Offices of Bob Nehoray is a rapidly growing California law firm with four office locations throughout the state and continued expansion plans underway. We are focused on building modern, technology-driven operations that prioritize client experience, efficiency, accountability, and innovation. We are currently seeking a highly analytical, tech-savvy, fast-learning leader to join our intake (client onboarding) team full-time in our Encino office. This is an in-office leadership role, Monday through Friday. This is not a remote or hybrid position. We are looking for someone who naturally embraces AI, brings strong positive energy to the workplace, understands how to effectively utilize and teach AI prompts, thrives in fast-paced environments, and enjoys building high-performing teams and systems. This role is ideal for someone who is curious, resourceful, coachable, detail-oriented, and capable of learning quickly while helping modernize and improve operations. This person will play a key role in leading a team, improving workflows, leveraging AI tools, analyzing performance metrics, and helping create scalable operational systems.

Requirements

Strong understanding of AI tools and prompt-based workflows
Ability to teach others how to effectively utilize AI systems
Extremely fast learner with a “take notes, ask questions, figure it out” mentality
Analytical thinker who enjoys working with numbers, reports, and operational data
Advanced organizational and problem-solving skills
Strong Excel and tracking/reporting experience
Leadership experience managing teams in fast-paced environments
Professional communication skills and executive presence
Detail-oriented with strong follow-through and accountability
Positive attitude with strong interpersonal energy and professionalism
Someone who brings enthusiasm, accountability, and solutions to the workplace
Ability to motivate teams, maintain composure under pressure, and contribute to a strong, team-oriented culture
Someone who is adaptable, resourceful, and eager to grow

Nice To Haves

Operations, sales, intake, client services, call center, or legal office experience is a plus
Experience managing performance-driven teams preferred
Experience implementing systems, SOPs, or workflow improvements strongly preferred

Responsibilities

Lead, train, coach, and motivate a team of 15–20 employees
Utilize AI tools and prompt engineering to improve workflows, efficiency, and team performance
Teach and reinforce effective AI prompt usage within the department
Analyze KPIs, reports, productivity metrics, and operational trends
Build and maintain tracking systems, reports, and operational processes
Conduct meetings, trainings, and team development sessions
Assist with client-facing calls when necessary
Collaborate professionally with attorneys, leadership, and cross-functional teams
Identify inefficiencies and proactively develop solutions
Maintain a high level of organization, accountability, and follow-through