Manager, Operations Initiatives - Client Onboarding

Royal Bank of Canada•Edina, MN

2d•Onsite

About The Position

This role offers a strategic position within RBC Operations where you will serve as a key driver of organizational change and improvement. You will lead cross-functional initiatives that enhance productivity, efficiency, and service delivery across the Operations department. Working collaboratively with internal teams, senior management, and external vendors, you will have the opportunity to influence how RBC operates at a fundamental level. This is an ideal role for someone who thrives in complex environments, enjoys problem-solving, and wants to make a tangible impact on business outcomes through project leadership, business analysis, and strategic vendor management.

Requirements

Strong business analysis skills with proficiency in industry-standard tools
Excellent stakeholder management and cross-functional collaboration abilities
Vendor management experience and risk analysis capabilities
Knowledge of Operations processes and service delivery frameworks
Understanding of regulatory, compliance, and internal RBC frameworks

Nice To Haves

Familiarity with RBC's specific systems, processes, or organizational structure
Experience with training and mentoring programs
Knowledge of industry best practices and emerging operational trends
Technical expertise in tools such as Access Database, SQL, JSON, Excel, and Visual Basic

Responsibilities

Oversee design, development, and implementation of Operations initiatives
Manage project scope, resources, and timelines
Develop proposals and work plans
Maintain regular dialogue with management, vendors, and internal/external stakeholders throughout project lifecycles
Conduct requirements analysis, cost-benefit assessments, and process improvement recommendations using industry-standard tools
Identify, analyze, and monitor risks
Ensure compliance with regulatory and firm frameworks
Design tracking and reporting mechanisms
Develop vendor scorecards
Establish quality standards across departments
Provide coaching, mentoring, and training to department managers and Operations staff
Partner with department managers to resolve issues and facilitate knowledge transfer across Operations