Client Onboarding Coordinator

Cross Country Healthcare•Atlanta, GA

3d•$23 - $24

About The Position

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today. BASIC PURPOSE: The Client Onboarding Coordinator is responsible for facilitating communication and coordination among the Cross Country Locums (CC Locums) recruiter, the independent contractor healthcare provider (HCP), and the Locums client. This role ensures that all required documentation is completed to present the independent contractor provider to the CC Locums client for approval and to secure privileges for CC Locums assignments.

Requirements

Minimum 1-3 years’ experience in onboarding, such as application oversight for privileging, licensure, and/or payor submission.
Aptitude to work in collaborative efforts, yet be self-initiated to exceed goals and objectives
Must be able to accept directions from different teammates.
Must be able to work proactively and reliably.
Obtain comprehensive knowledge of account management standards, procedures, and requirements.
Exceptional attention to detail and accuracy.
Strong analytical and problem-solving skills.
Excellent interpersonal and communication skills via phone, email, and person-to-person.
High school diploma or equivalent required.
College courses preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Responsibilities

Oversee client and facility onboarding requirements, including credentialing verifications and licensure attainment, as well as application completion.
Process CC Locums client applications and reapplications in a timely manner.
Maintain accurate data entry and ensure data integrity for independent contractor information within the credentialing system, including updating expiring verifications.
Collaborate with other Credentialing and Risk Management teams to identify and implement process efficiencies.
Serve as the primary liaison to CC Locums clients, ensuring prompt completion and delivery of required information.
Assist with documenting internal credentialing processes and proactively seek opportunities for continuous improvement.
All other duties as assigned.