Client/Member Triage Representative

Farm Bureau Financial Services•West Des Moines, IA

9d•Onsite

About The Position

Are you passionate about delivering excellent customer service and are customer focused? Would you like to join a company that cares about employees, has a competitive pay scale, and invests in you through continued training and education? Do you have strong initiative and the ability to work well independently? If so, this Client/Member Triage Representative opportunity may be a great fit for you! At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive. If you’re passionate about helping others, we may have the perfect opportunity for you to be a part of our effort to protect the livelihoods and futures of our customers. Our ideal candidate is team oriented and highly motivated, projecting a positive image of Farm Bureau by providing exceptional first call resolution service to our agents, and customers from our contact center . Areas in which we provide service include billing assistance, policy service, system support and professional response to inquiries. This role is responsible for handling outbound calls to our insureds during a storm event , complex inquiries, and performing the appropriate analysis and research for resolution as well as providing administrative, training, coaching, and quality control support.

Requirements

Associates Degree or equivalent plus three years of relevant experience required
Strong customer service skills are required, including solid verbal communication and business professional writing skills
Previous Claims Experience is required
Must have initiative and ability to work independently
Strong computer skills are required in order to quickly learn our multiple systems
Must have basic math skills and ability to learn basic knowledge of insurance products
Must work from our office in Manhattan, Kansas, West Des Moines Corporate location, or our Gilbert, Arizona state office
Resumes will be required for consideration
Applicants must be currently authorized to work in the United States on a full-time, permanent basis
Not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization
Not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role
Not considering candidates with OPT status

Nice To Haves

MS Office is preferred

Responsibilities

Handling outbound calls to our insureds during a storm event
Handling complex inquiries
Performing the appropriate analysis and research for resolution
Providing administrative, training, coaching, and quality control support
Providing exceptional first call resolution service to our agents, and customers from our contact center
Providing service in areas including billing assistance, policy service, system support and professional response to inquiries