Service Representative - Subspeciality Triage

Trinity Health•Maywood, IL

3d•Onsite

About The Position

The Ambulatory Service Representative is a vital member of the Medical Specialties team, serving as the first point of contact for patients and providers across Endocrinology, Rheumatology, Infectious Disease, Pulmonary, Sleep, and Nephrology. This position is responsible for answering incoming calls, routing OnBase faxes, and supporting efficient clinic operations while delivering an exceptional customer experience that reflects Loyola Medicine's mission, vision, and values.

Requirements

Associates Degree OR equivalent training acquired via work experience or education required
3-5 years of previous job-related experience required
Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.

Responsibilities

Utilizes and is proficient in scheduling software system in accordance with system and physician guidelines to effectively schedule, cancel and revise appointments.
Utilizes and is proficient in registration software system in accordance with ambulatory, LUMC and LUPF guidelines to secure accurate demographic and insurance data.
Efficiently and effectively manage a high volume of telephone calls to the service area.
Demonstrates ownership of front office and interacts with patients and family members in a professional and welcoming manner according to established guidelines and procedures.
Ensures efficient day-to-day operations.
Utilizes insurance verification procedures to ensure maximum reimbursement and correct payment.
Schedules through EPIC patient testing and therapy prescribed by physician to ensure that comprehensive patient care is delivered.
Utilizes multiple computer applications to ensure efficient patient flow and pertinent information is up-to-date.