Client Manager-Alight Leave Solutions-Virgina Hybrid

Alight Solutions

1d • Hybrid

About The Position

The Client Manager is recognized as a subject matter expert within Alight for Leave Solutions, the Account Manager, Leave Client Operations. This role is customer facing and is directly accountable for the day-to-day operational support and management of the client relationship. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Requirements

• Have at least 3 years of direct Client/Broker Relationship management experience or advanced education equivalent.
• Must reside in the state of Virginia.
• Possess deep operational, relationship building, and issue resolution skills.
• Demonstrate understanding of contracts, pricing and financial models.
• Have experience identifying and anticipating risk and implementing effective risk mitigation plans.
• Have ability to identify expansion opportunities.
• Demonstrate industry experience in HR services / outsourcing, Business Management, Disability / absence, and/or Healthcare.
• Be able to travel 20-25%.

Responsibilities

• Leveraging deep Absence and Disability domain expertise to resolve complex claim issues including escalations and client inquiries.
• Developing and maintaining expertise in all Alight products and services and can convey value of the One Alight service model to clients.
• Instilling customer confidence and deepening brand strength through comprehensive domain knowledge.
• Demonstrating comprehensive solution expertise and consulting with clients on how to best leverage Alight’s solutions to achieve desired business outcomes.
• Absorbing and substantively supporting our technology and service solutions, including relevant industry trends, practices and risks.
• Providing technical expertise to support internal and client delivery needs such as pre/post-production testing, SSRs/CROs, and defect management.
• Providing timely, proactive status updates to internal and external stakeholders with a high degree of consistency and accuracy.
• Managing client escalations to accelerate issue resolution and mitigate retention risk.
• Collaborating with cross-functional internal teams and external key stakeholders as appropriate to identify themes and trends in Service Delivery/Claims.
• Adapting to changing conditions and proactively learning and applying new skills, methods, and behaviors.
• Shifting quickly to meet client/business demands while displaying confidence, engagement, and leadership.
• Acting as a change agent; Seeking out and trying new ideas for continuous improvement.
• Organizing, hosting, attending and/or contributing to cross departmental and client/broker meetings as needed.
• Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.

Benefits

• a variety of health coverage options
• wellbeing and support programs
• retirement
• vacation and sick leave
• maternity, paternity & adoption leave
• continuing education and training
• several voluntary benefit options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree