Client Manager-Alight Leave Solutions

Alight Solutions

1d • Remote

About The Position

The Client Manager is recognized as a subject matter expert within Alight for Leave Solutions, the Account Manager, Leave Client Operations. This role is customer facing and is directly accountable for the day-to-day operational support and management of the client relationship.

Requirements

• Have at least 3 years of direct Client/Broker Relationship management experience or advanced education equivalent.
• Possess deep operational, relationship building, and issue resolution skills.
• Demonstrate understanding of contracts, pricing and financial models.
• Have experience identifying and anticipating risk and implementing effective risk mitigation plans.
• Have ability to identify expansion opportunities.
• Demonstrate industry experience in HR services / outsourcing, Business Management, Disability / absence, and/or Healthcare.
• Be able to travel 20-25%.

Responsibilities

• Leveraging deep Absence and Disability domain expertise to resolve complex claim issues including escalations and client inquiries.
• Developing and maintaining expertise in all Alight products and services and can convey value of the One Alight service model to clients.
• Instilling customer confidence and deepening brand strength through comprehensive domain knowledge.
• Demonstrating comprehensive solution expertise and consulting with clients on how to best leverage Alight’s solutions to achieve desired business outcomes.
• Absorbing and substantively supporting our technology and service solutions, including relevant industry trends, practices and risks.
• Providing technical expertise to support internal and client delivery needs such as pre/post-production testing, SSRs/CROs, and defect management.
• Providing timely, proactive status updates to internal and external stakeholders with a high degree of consistency and accuracy.
• Managing client escalations to accelerate issue resolution and mitigate retention risk.
• Collaborating with cross-functional internal teams and external key stakeholders as appropriate to identify themes and trends in Service Delivery/Claims.
• Adapting to changing conditions and proactively learning and applying new skills, methods, and behaviors.
• Shifting quickly to meet client/business demands while displaying confidence, engagement, and leadership.
• Acting as a change agent; Seeking out and trying new ideas for continuous improvement.
• Organizing, hosting, attending and/or contributing to cross departmental and client/broker meetings as needed.
• Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.

Benefits

• variety of health coverage options
• wellbeing and support programs
• retirement
• vacation and sick leave
• maternity, paternity & adoption leave
• continuing education and training
• several voluntary benefit options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree