Client Manager

Jonas Club Software

9d•Hybrid

About The Position

Reporting to the Vice President of Sales and Marketing, the Client Manager is responsible for driving revenue growth through new logo and back-to-base sales of software and services. You will guide prospects and customers through the sales journey, ensuring their questions are thoroughly and accurately addressed. This role requires strong communication skills, attention to detail, a solid understanding of Jonas Club’s products, and the ability to consistently meet or exceed sales targets. Achieving these targets will depend on your results-oriented mindset, strong sales abilities, disciplined CRM management, and the capacity to build lasting relationships while adapting to client needs and ensuring customer satisfaction.

Requirements

10+ years of sales experience, with at least 5 years in client management or account management
Proven success in selling software, including SaaS solutions
Strong knowledge of CRM systems, particularly Salesforce
Excellent verbal and written communication skills
Ability to work independently and collaboratively, with strong problem-solving abilities
Experience in conducting software demonstrations and handling objections
Strong organizational and time management skills
Self-motivated, with a focus on customer service and achieving sales targets
Ability to travel within Canada and the United States

Nice To Haves

Experience with Jonas Club software or similar solutions is an asset

Responsibilities

Manage the entire sales process, overseeing all stages from lead generation through product demonstration, negotiation, and closing deals
Maintain discipline with CRM, ensuring all interactions and updates are accurately recorded and CRM hygiene is consistently upheld throughout the sales cycle
Meet Activity KPIs and Sales Revenue Targets, consistently achieving client engagement and revenue generation goals
Drive value by managing and nurturing current accounts, minimizing attrition by building strong relationships, providing regular touchpoints throughout the year, and assisting with contract renewals and documentation
Maintain a customer-first attitude, prioritizing client needs in all interactions to ensure exceptional customer service and satisfaction
Collaborate closely with the marketing team, executing on marketing-qualified leads with speed and precision, ensuring timely follow-ups and seamless coordination between sales and marketing
Prepare quotes and manage contracts, handling documentation and responses to requests for proposals (RFPs) accurately and efficiently
Conduct both onsite and remote product demonstrations to showcase the benefits of Jonas Club solutions
Participate in trade shows and industry events to promote Jonas Club products, build relationships, and represent the company
Provide regular sales reports, delivering consistent updates to the Director of Sales on pipeline activity, targets, and closed deals