Client Manager

THINK POWER SOLUTIONS LLC•Gravette, AR

8d•Hybrid

About The Position

We are seeking a skilled full-time Client Manager. This is a hybrid position that requires both construction management expertise and client relationship management skills, ensuring the seamless execution of projects. If you’re a dynamic leader with experience in electric utility construction or construction management who can build on our award-winning culture, we invite you to join our team. This position will work with our client, AEP (West Region; TX, AR, LA, and OK) and will report directly to the CEO. As a Client Manager at Think Power Solutions, you will play a critical role in ensuring the successful execution of utility construction projects. Your leadership, communication, problem-solving, and organizational skills will be essential in coordinating with utility company clients.

Requirements

Bachelor’s degree in Construction Management, Engineering, or 10-15 years of related field experience
Previous proven experience in electric utility construction or related industries
Strong initiative, a proactive approach to problem-solving, and a passion for improving infrastructure
Strong leadership qualities
Problem-solving mindset and adaptability to changing project dynamics
Willing to learn about Company finances
Strong leadership skills with the ability to motivate and guide a diverse team
Excellent communication skills for effective client interactions
Excellent oral and written communication skills
Proficiency in project management software and tools
Ability to engage and sustain credibility with the client to look for opportunities to gain new business. Responds to client needs with professionalism
Quick follow-thru on action items
Lives and promotes the core values of Entrepreneur, Accountability, Safety, and Transparency
Conducts their job with the best interests of the Company and employees
Problem solving and continuous improvement mindset. Comfortable with change
Strong system of organization
Displays courage and has a voice of dissent when things don’t appear right
Willingness to work outside of the job description
Comfortable juggling many responsibilities
Provides consistent direction and feedback to employees with a mindset of employee development

Responsibilities

Lead a team of field service employees responsible for project execution, quality, and safety.
Proactively identify client needs and propose tailored solutions to enhance satisfaction and project outcomes.
Provide hands-on oversight during construction activities, ensuring safety compliance, quality workmanship, and adherence to project schedules.
Collaborate with utility company clients to understand project requirements and expectations.
Serve as the primary liaison between Think Power Solutions and utility company clients, ensuring clear and effective communication.
Build and maintain strong client relationships by actively listening to their needs, addressing concerns, and ensuring client satisfaction.
Coordinate project milestones, deliverables, and progress updates with clients.
Manage a team of 20-30 field technician employees.
Mentor and develop team members fostering a culture of continuous improvement and professional growth.
Promote a positive and inclusive work environment that encourages teamwork and innovation.
Conduct performance evaluations and provide constructive feedback to improve team performance.
Establish and measure employee goals.
Regularly conducts in-person and virtual meetings with team members.
Identify and resolve project-related challenges promptly.
Make informed decisions based on project priorities, available resources, and client expectations.
Quickly identify and address project-related issues, leveraging critical thinking and problem-solving skills.
Make data-driven decisions that align with project goals and client expectations.
Efficiently allocate resources, manage project schedules, and track progress. Escalates and reports issues as appropriate.
Ensure compliance with regulatory requirements and company and client policies.