Client Manager - GlobalServe

Connection • Concord, NH

13d • $76,500 - $97,920

About The Position

The GlobalServe Client Manager manages a portfolio of existing GlobalServe customers and serves as the primary point of contact for each account relationship. The role develops an understanding of each customer's business, IT environment, purchasing approach, and global needs, using account data and customer feedback to identify risks and opportunities. The Client Manager works across GlobalServe, Connection, partners, and OEMs to support customers, retain business, grow accounts, and achieve revenue goals. The position requires approximately 30% international travel.

Requirements

• At least 7 years of relevant experience in account management, sales, global IT procurement, or a related field.
• Bachelor’s degree or an equivalent combination of education and professional experience.
• Ability to build trusted client relationships, strengthen account partnerships, and engage confidently with stakeholders at every level.
• Strategic, customer-focused approach and ability to translate business priorities, global requirements, and IT environments into actionable account plans.
• Strong commercial and financial acumen, including experience managing revenue, gross profit, pipelines, forecasts, and growth opportunities.
• Knowledge of global IT procurement and the hardware, software, and services lifecycle.
• Ability to collaborate effectively across GlobalServe, Connection, OEMs, and global partners.
• Track record of achieving goals through consultative selling, upselling, and identifying opportunities within existing accounts.
• Excellent written, verbal, and presentation skills, including confidence leading customer meetings and communicating with executives.
• Strong analytical and problem-solving skills, including the ability to ask thoughtful questions, uncover root causes, and use account data to guide decisions.
• Authorization to work for any employer in the United States; employment visa sponsorship or transfer is not available.

Responsibilities

• Own the overall client relationship, develop account strategies, and work with customers to set short- and long-term account goals.
• Manage the account pipeline and provide accurate revenue forecasts based on opportunities and customer activity.
• Build strong relationships with customer contacts at all levels, including executives.
• Learn customers' businesses, IT environments, purchasing approaches, and global needs.
• Maintain regular customer contact through meetings, business reviews, and onsite visits.
• Use dashboards, purchasing and services data, customer feedback, and market information to identify trends, risks, and opportunities.
• Identify ways GlobalServe and Connection can better support customers and grow relationships across hardware, software, and services.
• Coordinate account activity across GlobalServe teams, including Service Delivery, Supply Chain, Operations, and Finance, and work with global partners, OEMs, and Connection teams.
• Work with Supply Chain and global partners to support customer needs and address service or delivery issues.
• Lead QBRs and EBRs and follow through on agreed actions.
• Pursue revenue targets by identifying and developing growth opportunities within assigned accounts.
• Share customer, market, and country trends with appropriate internal teams.
• Perform other duties or special projects as assigned.

Benefits

• 401(k) plans
• Medical insurance
• Free therapy visits
• Mental health coaching and tools
• Meditation resources
• Paid time off, including vacation, sick time, Wellness Time Off, and Volunteer Time Off

What This Job Offers

• Job Type: Full-time