Client Manager - Retail

NielsenIQ•Salt Lake City, UT

6d•$83,700 - $95,000•Hybrid

About The Position

NielsenIQ is seeking a Client Manager for its Retail team. The role focuses on client satisfaction and engagement through insightful analysis, actionable recommendations, and proactive thought leadership. The Client Manager delivers timely outcomes and customer value using data and analytics, contributing to the customer experience and NielsenIQ’s performance in a dynamic retail environment. This is a hybrid role requiring onsite work at the client’s office in Salt Lake City, Utah, three days per week. The role contributes to revenue goals and operating plans through lead generation.

Requirements

At least 4 years of experience in FMCG, CPG, and/or retail industries.
Strong analytical aptitude and experience with syndicated data and market research techniques.
Ability to synthesize data and simplify findings into actionable recommendations that address client business issues.
Strong, polished communication skills, including the ability to handle client issues and presentations.
Experience in client service environments and the ability to develop, maintain, and grow client relationships in complex situations.
Demonstrated ability to elevate client relationships and expand business engagement.
Ability to collaborate with internal and external teams.
Sense of urgency and accountability in driving client outcomes.
Strong project management skills and ability to manage multiple priorities.
Ability to leverage AI-powered tools and technologies to improve efficiency, enhance decision-making, and drive business outcomes.
Bachelor’s degree.

Responsibilities

Identify, diagnose, and break down client business issues.
Lead client stakeholders by building strong relationships and understanding their strategic goals and processes.
Provide insights and recommendations that demonstrate thought leadership and analytical aptitude.
Develop expertise in NielsenIQ’s tools, data assets, and industry verticals.
Use NielsenIQ solutions and market knowledge to conduct advanced, issue-based analyses and provide proactive insights and action-oriented recommendations.
Find opportunities to collaborate internally and externally to enhance projects across NielsenIQ teams.
Contribute to revenue goals and operating plans through lead generation.
Identify, build on, and pass along sales opportunities.

Benefits

Market-competitive base compensation of $83,700–$95,000 per year; the role might also be eligible for a sales-based incentive or performance-based bonus.
Flexible working environment.
Comprehensive healthcare plan, including medical, prescription, dental, and vision coverage.
Flexible spending accounts and a Health Savings Account, including company contributions.
Life and AD&D insurance.
401(k) retirement plan with company matching contributions.
Disability insurance.
Tuition reimbursement and education support.
Discretionary paid time off.
11 paid holidays.
Volunteer time off.
LinkedIn Learning.
Employee Assistance Program (EAP).
Industry-leading parental leave.