Client Manager - Retail

NielsenIQ•Salt Lake City, UT

6d•Hybrid

About The Position

NielsenIQ is seeking a Client Manager for its Retail team. This hybrid role requires working onsite at the client’s office in Salt Lake City, Utah, three days per week. The Client Manager supports client satisfaction and engagement by providing insightful analysis, actionable recommendations, and proactive thought leadership. The position delivers timely outcomes and customer value through data and analytics, enhancing the customer experience and NielsenIQ’s performance in a fast-paced retail environment.

Requirements

At least 4 years of experience in FMCG, CPG, and/or retail industries.
Strong analytical aptitude and experience with syndicated data and market research techniques.
Ability to synthesize data and simplify findings into actionable recommendations that solve client business issues.
Skilled, polished communication abilities, including handling client issues and presentations.
Experience in client service environments and the ability to develop, maintain, and grow client relationships in complex situations.
Proven ability to elevate client relationships and expand business engagement.
Ability to collaborate with internal and external teams.
Sense of urgency and accountability in driving client outcomes.
Experience identifying, building on, and passing along sales opportunities.
Strong project management skills and ability to manage multiple priorities.
Ability to leverage AI-powered tools and technologies to improve efficiency, enhance decision-making, and drive better business outcomes.
Bachelor’s degree.

Responsibilities

Identify, diagnose, and decompose client business issues.
Lead client stakeholders by building strong relationships and understanding their strategic goals and processes.
Provide insights and recommendations that demonstrate thought leadership and analytical aptitude.
Develop expertise across NielsenIQ’s tools, data assets, and industry verticals.
Use NielsenIQ solutions and market knowledge to conduct advanced, issue-based analyses and provide proactive insights and action-oriented recommendations.
Seek opportunities to collaborate internally and externally, working across NielsenIQ teams to enhance projects.
Contribute to revenue goals and operating plans through lead generation.

Benefits

Flexible working environment
Comprehensive healthcare plan, including medical, prescription, dental, and vision coverage
Flexible spending accounts and Health Savings Account, including company contributions
Life and AD&D insurance
401(k) retirement plan with company matching contributions
Disability insurance
Tuition reimbursement and education support
Discretionary paid time off
11 paid holidays
Volunteer time off
LinkedIn Learning
Employee Assistance Program (EAP)
Industry-leading parental leave