Client Manager - Insights

NielsenIQ•Cincinnati, OH

13d•$83,700 - $95,511•Remote

About The Position

NIQ is seeking an experienced Industry Insights expert to join their Industry Insights team as a Client Manager. The primary goal of this role is to delight clients by providing them with analysis and insights on industries, markets, and consumers using NIQ data and tools. This position is responsible for the strong execution of the Service Model and for guiding and coaching junior team members. This is a remote role based in the US, and candidates must be physically located within the US.

Requirements

5 years of experience in the CPG industry and/or related sales, category management, market research.
Prior experience with NielsenIQ (or similar) solutions preferred in analytics space, including POS/Panel data.
Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client(s) – i.e. RMS, Homescan, Omni, Spectra, etc.
Curious person who likes building stories based on data to answer business questions.
Strong analytical mind and excellent numerical skills.
Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides.
Excellent command of both written and spoken English.
Digital savvy & fast learner of concepts/ tools/ analyses.
Proficiency in utilizing Discover and helping diminish/eliminate client concerns & roadblocks in order to drive usage.
Ability to coach others in data analyses and working with the NIQ tools.

Nice To Haves

Master's degree is a plus.

Responsibilities

Work as a master of propriety NIQ tools and metrics, and use these to help solve clients' business questions.
Transform customer experience by collaborating with Insights Teams and Account Development.
Independently respond to field business questions during briefing sessions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story.
Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations.
Prepare and present insights/recommendations as per Academy Silver graduate level; i.e. always using SCQA and AP efficiently.
Drive customer satisfaction through analyses and delivery of relevant and impactful insights.
Identify revenue leads independently and partner with Account Development to convert these into revenue opportunities.
Execute strongly based on the service model.
Take initiative to remove roadblocks when they arise.
Lead by example, guide and coach junior members.
Champion an initiative within the business unit and provide guidance to peers in that specific area, also accountable for delivering as per the KPI on this area.
Lead Thought Leadership Projects.

Benefits

Flexible working environment
Comprehensive healthcare plan (medical, Rx, dental, and vision).
Flexible spending accounts and a Health Savings Account (including company contributions).
Life and AD&D insurance.
401(k) retirement plan including company matching contributions.
Disability insurance.
Tuition Reimbursement.
Discretionary paid time off program and 11 paid holidays.
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)