Client Manager - Insights
About The Position
At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a Client Manager to add to our Industry Insights team. This is a remote role based in the US, and candidates must be physically located within the US. The Client Manager at NIQ is an experienced Industry Insights expert with the main goal to delight clients; supporting them for informed business decisions through delivery of analysis and insights on industries, markets and consumers using NIQ data with the NIQ tools, following the NIQ standards. Also responsible for strong execution of the Service Model as well as guiding and coaching more junior members.
Requirements
- 5 years of experience in the CPG industry and/or related sales, category management, market research.
- Prior experience with NielsenIQ (or similar) solutions preferred in analytics space, including POS/Panel data.
- Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client(s) – i.e. RMS, Homescan, Omni, Spectra, etc.
- Curious person who likes building stories based on data to answer business questions.
- Strong analytical mind and excellent numerical skills.
- Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides.
- Excellent command of both written and spoken English.
- Digital savvy & fast learner of concepts/ tools/ analyses
- Proficiency in utilizing Discover and helping diminish/eliminate client concerns & roadblocks in order to drive usage.
- Ability to coach others in data analyses and working with the NIQ tools.
Nice To Haves
- Master's degree is a plus.
Responsibilities
- Work as a master of propriety NIQ tools and metrics, and use these to help solve clients' business questions.
- Insights Teams and Account Development to transform customer experience.
- During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story.
- Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations.
- Prepare and present insights/recommendations as per Academy Silver graduate level; i.e. always using SCQA and AP efficiently.
- Drive customer satisfaction through analyses and delivery of relevant and impactful insights
- Lead generation: Identify revenue leads in an independent way and take ownership in partnering with AD to convert these into revenue opportunities.
- Execute strongly based on the service model.
- Take initiative to remove roadblocks when they arise.
- Lead by example, guide and coach junior members.
- Champion an initiative within business unit and provide guidance to peers in that specific area, also accountable for delivering as per the KPI on this area.
- Lead Thought Leadership Projects.
Benefits
- Flexible working environment
- Comprehensive health insurance
- Industry-leading parental leave
- Life insurance
- Education support
- Comprehensive healthcare plan (medical, Rx, dental, and vision).
- Flexible spending accounts and a Health Savings Account (including company contributions).
- Life and AD&D insurance.
- 401(k) retirement plan including company matching contributions.
- Disability insurance.
- Tuition Reimbursement.
- Discretionary paid time off program and 11 paid holidays.
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
