Client Manager I - ICS

J.B. Hunt•Denver, CO

4d•$55,000 - $68,700

About The Position

Applications are accepted on an ongoing basis and there is no fixed deadline to apply. Under routine supervision, the position is responsible for liaising between core stakeholder groups within J.B. Hunt and the customer to align expectations and objectives to maintain and exceed customer satisfaction. On a day-to-day basis, acts as internal owner of an account who works with assigned customer(s) to ensure uniformity in our business practices, support needs, resolves issues, and overall relationship management. Accounts assigned to this position are typically smaller with lower revenue, demand, volume and/or complexity; if beyond scope, manager support is provided.

Requirements

High school diploma/GED
1-2 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
Willingness to travel dependent on account need

Nice To Haves

Bachelor's Degree in Business Administration/Management, Supply Chain, Transportation/Logistics, or related field with 1-2 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
Ability to process information with high levels of accuracy
Ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business
Effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Ability to adapt to a dynamic work environment and shifting priorities and directives
Knowledge of effective influencing tactics and strategies
Foundational skills in assessing customer needs and providing solutions for them
Experience in establishing and maintaining healthy working relationships with clients, vendors, and peers.

Responsibilities

Work closely with internal teams, such as Operations and Customer Experience, to ensure they have the tools, knowledge, training, and support needed to perform their responsibilities for startups and changes to existing accounts
Drive retention and growth of current business to maintain and exceed profit levels through analysis of operations execution, understanding profitability of overall account, forecasting business changes, monitoring award compliance, providing pricing as needed, and presenting to internal stakeholders and/or customers
Execute the spirit and methodology of J.B. Hunt's Customer Value Delivery for assigned clients (Understand, Deliver, Measure and Anticipate)
Participate in the execution of special projects, often including expansion of service for clients
Monitor billing and receivables; work with internal teams to keep clients in line with contract rules and payments
Develop and implement uniform practices and methodologies to ensure clients receive high levels of service from each account location regardless of operational region
Present to clients on a regular cadence and as needed, both onsite and/or remotely; presentation topics include, but are not limited to, service levels, acceptance, award compliance, etc., and/or cost and delivery analysis
Provide reporting/presentations for internal and external audiences with support from internal stakeholders as needed; topics include, but are not limited to cost studies, measurement tools, key performance indicators, utilization studies, service level management, acceptance rates, award compliance, and/or cost and delivery analysis