Client Manager (Group Benefits) - Seattle, WA/Portland, OR

Careers Mutual Of Omaha•Washington, OR

1d•Hybrid

About The Position

This role involves managing broker and customer relationships for assigned accounts in the 100-499 market, overseeing employee benefits service administration. The Client Manager will build strong relationships, provide guidance on employee benefits, handle service inquiries, resolve issues, support re-enrollment, ensure premium integrity, and proactively plan through effective account management strategies to deliver a seamless client experience. A formal training program is provided, with the role supporting Seattle, WA, and Portland, OR offices, requiring travel 2-3 times per quarter.

Requirements

Proven account management and relationship expertise, with 5+ years of experience managing diverse clients of 100+ lives or more.
Results-oriented, strategic thinking, and the ability to thrive in fast-paced environments.
Deep knowledge of Group Insurance and technical solutions, including benefit administration, plan design, distribution channels, and complex technology needs such as APIs and reverse file feeds.
Strong business acumen and problem-solving skills, with the ability to manage multiple priorities, investigate complex issues, provide alternative solutions, and collaborate across teams and stakeholders.
Exceptional communication and relationship management, including presentation, negotiation, conflict resolution, and building trust with clients, brokers, and internal teams.
Highly organized, agile, and compliance-focused, with excellent project management skills, attention to detail, knowledge of FMLA, PFML, ADA, and other compliance requirements, and a track record of independent judgment and leadership across accounts.
State Life, Accident and Health license for all states within the office’s assigned territory or the ability to obtain within 90 days of hire.
Ability to work at our home office located in either Seattle, WA or Portland, OR. in a hybrid environment.
Promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.

Responsibilities

Own and grow key accounts, providing proactive, consultative support that balances day-to-day service with long-term strategic guidance on employee benefits and administration.
Collaborate and influence across teams, working closely with internal colleagues and external partners to drive operational effectiveness, customer loyalty, persistency, and account growth, including leading cross-sell opportunities.
Guide re-enrollment education and deliver strategies that maximize participation, premium, and showcase Mutual of Omaha’s unique offerings.
Resolve complex account needs with confidence, coordinating across service teams on implementation, billing, claims, underwriting, portals, and more, while keeping Renewal Executives and Sales partners informed to ensure smooth account management.
Build lasting relationships and drive impact by anticipating customer needs, addressing concerns, mentoring new associates, leading cross-functional initiatives, and recommending solutions that enhance satisfaction, retention, and overall account success.