Client Leader, Sports
About The Position
DLR Group is seeking a Sports Client Leader for its Kansas City studio. The role supports the firm’s Sports practice, which designs facilities intended to inspire athletes, engage fans, and strengthen communities. The Client Leader contributes to business development, manages client relationships, and leads contract negotiations. The role involves explaining DLR Group’s design process to clients and collaborating with the Project Manager to support project financial success. Across the project lifecycle, the Client Leader maintains regular client contact, promotes a collaborative and innovative working environment, and works to meet both client and firm goals. The position oversees project execution and coordination, client contracts and changes, project invoicing, and account receivables. Applicants must submit a current portfolio or work samples in PDF format for consideration.
Requirements
- Bachelor’s degree in Architecture.
- At least 10 years of professional experience in the AEC industry, including at least 5 years in a client-facing role leading Professional Sports projects.
- Strong understanding of business management principles, including strategic planning, resource allocation, and leadership.
- Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction.
- Expertise in design techniques and tools for producing technical plans, drawings, and models.
- Familiarity with building methods, materials, and systems for construction and renovation projects.
- Strong critical-thinking, time-management, and verbal and written communication skills.
- Ability to actively listen, understand others’ perspectives, and respond thoughtfully in conversations.
- Submit a current portfolio or work samples in PDF format.
Nice To Haves
- Professional licensure in Architecture is preferred.
Responsibilities
- Manage project execution to align with budget, schedule, and scope while meeting client expectations.
- Collaborate with the Project Manager on staffing, team responsibilities, and performance feedback.
- Track project milestones and deliverables, ensure adherence to quality standards, and prepare regular status reports.
- Facilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultants.
- Participate in client contract negotiations, manage change requests, and approve project plan modifications.
- Support business development by contributing to RFP responses and participating in client interviews.
- Oversee project invoicing for accuracy and alignment with work deliverables, and manage account receivables.
- Maintain consistent client contact and educate clients about the design process.
Benefits
- 100% employee ownership.
- Four-day in-office work model, with flexibility to work somewhere other than the office on Fridays.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
