Client Leader, K-12

DLR Group•Riverside, CA

1d•Hybrid

About The Position

DLR Group is seeking a Client Leader to support their K-12 Education sector. This role focuses on business development, managing client relationships, and leading contract negotiations. The Client Leader will educate clients on the design process, collaborate with project managers for financial success, and maintain consistent client contact throughout the project lifecycle. The goal is to foster a collaborative and innovative work environment, ensuring both client and DLR Group objectives are met. DLR Group's K-12 Education Studio comprises educators, researchers, anthropologists, planners, architects, engineers, building performance experts, and interior designers who use evidence-based design to help schools improve operations and elevate learning experiences. They work with schools nationwide to navigate rapid technological, social, and cultural changes to better serve communities and enhance student outcomes.

Requirements

Bachelor's degree in Architecture, Engineering, Interior Design, or related construction field (Professional licensure preferred)
At least 10 years of professional experience in the AEC industry, inclusive of at least 5 years in a client-facing role
Strong understanding of business management principles, including strategic planning, resource allocation, and leadership
Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction
Expertise in design techniques and tools for producing technical plans, drawings, and models
Familiarity with building methods, materials, and systems for construction and renovation projects
Strong critical thinking, time management, and communication skills, both verbal and written
Ability to actively listen, understand others' perspectives, and respond thoughtfully in conversations

Responsibilities

Manage project execution, ensuring alignment with budget, schedule, and scope while maintaining client expectations
Collaborate with the Project Manager on staffing, responsibilities, and performance feedback for project team members
Track project milestones and deliverables, ensuring adherence to quality standards and preparing regular status reports
Facilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultants
Participate in client contract negotiations, manage change requests, and approve project plan modifications
Support business development initiatives by contributing to RFP responses and participating in client interviews
Oversee project invoicing, ensuring accuracy and alignment with work deliverables, and manage account receivables