Client/Lab Associate - Oncology I

Quest Diagnostics•Lewisville, TX

3d•Onsite

About The Position

The Client/Lab Associate - Oncology I provides general departmental support, including processing test orders for Oncology specimens in laboratory systems. The role supports customer satisfaction and Oncology White Glove Services, and requires learning compliance regulations related to Oncology test ordering. Work includes pre-analytical and post-analytical functions involving complex and often irreplaceable specimens, with an emphasis on accuracy, timeliness, quality, and established protocols. The position is based in Lewisville, Texas, and is scheduled Tuesday through Saturday, 8:00 AM to 4:30 PM.

Requirements

At least 2 years of laboratory experience.
High school diploma or equivalent.
Able to transport samples between departments.
Able to sit or stand for long periods.
Able to lift 10–20 pounds.
Detail oriented and able to exercise good judgment when resolving problems.
Proficient with Microsoft Office.
Able to type 30 words per minute and use ten-key.
Strong organizational and problem-solving skills.
Strong interpersonal skills that foster a positive environment.
Able to multitask in a fast-paced, quality-driven environment.

Nice To Haves

Knowledge of medical terminology.
Some Excel experience.
Two to three years of college coursework.
English language skills.

Responsibilities

Perform assigned functions confidently, accurately, and in a timely manner, with an emphasis on quality.
Handle paraffin tissue blocks and slides, bone marrow aspirates, bone marrow core/clots, and other Oncology specimens.
Identify Oncology specimens received in kit boxes, purple irreplaceable bags, and red bags.
Open and sort specimens by priority and follow established quality-check protocols for blocks.
Process samples in multiple systems and identify whether orders are electronic, manual, swivel chair, or shared.
Capture images of received blocks and scan the images into the document repository.
Handle complex test orders, identify problems, and resolve simple Oncology issues using established protocols.
Research test-ordering information on requisition forms and in computer systems to comply with applicable policies.
Investigate and search for missing specimens in the department, including checking trash.
Communicate professionally in writing and verbally.
Learn assigned duties and develop an understanding of how Oncology processing functions align.
Comply with health and safety policies, procedures, and practices, and use required personal protective equipment.
Participate in process improvement.
As requested, prepare blocks for return to clients, pull problem reports, work on final accessioning of problem samples, distribute H&Es to pathologists, and scan test requisitions into Optimaxx.
Perform other duties as assigned.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost health assessment program.
Blueprint for Wellness® healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.
Potential eligibility for annual performance bonus compensation.