Client Import Analyst

Livingston International

4d•$25 - $34•Remote

About The Position

Livingston is a market leader in customs brokerage, international trade consulting, compliance, and freight forwarding, with more than 3,000 employees across North America, Europe, and Asia. The Client Import Analyst acts as the primary support and day-to-day client contact for client service and operations teams. The role facilitates shipment release and entry summary completion and manages client and customs processes, including release support, tariff databases, classifications, client instructions, and service-delivery audits. The analyst helps ensure entries are accurately classified and billed within Livingston’s service standards. The position is fully remote and follows a Monday-to-Friday day shift. The role requires strong entry-writing experience, client-service skills, attention to detail, analytical and problem-solving ability, and the ability to manage large volumes of work under tight deadlines. The minimum requirement is five years of related experience. A high school diploma or GED is required; an associate degree or other post-secondary education is preferred. Livingston describes its environment as flexible, growth-oriented, respectful, collaborative, and supportive of continuous learning. Compensation includes a stated base salary range and may also include incentive opportunities, benefits, and professional development.

Requirements

At least 5 years of related experience.
High school diploma, GED, or equivalent.
Strong entry-writing experience.
Client-service orientation and interpersonal skills with internal and external clients and coworkers.
Ability to handle large volumes of work and meet tight deadlines.
Attention to detail, organization, completeness, and accuracy.
Good analytical skills and problem-solving ability.
Excellent time-management skills.

Nice To Haves

Associate degree or other post-secondary education.

Responsibilities

Build and maintain direct working relationships with clients and/or carriers, providing day-to-day contact and support.
Ensure accurate and timely release of shipments across all transportation modes for assigned clients, including auditing work completed by junior team members.
Create customs entries in the appropriate system by selecting vendors and keywords and interpreting customs documents for high- and low-value shipments.
Enter shipment information for EDI release, rating, and billing, ensuring mandatory fields are complete and accurate.
Create and maintain client tariff databases and related system information, vendors, and keywords; update information as needed to support accurate defaults and processing.
Verify documentation for release conditions, compliance, and rating compliance, including free trade certificates.
Create, maintain, and follow client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs).
Identify opportunities to improve service delivery, operational productivity, and relationships within North American Brokerage operations.
Escalate items requiring resolution or return entries to release team members and recommend corrective actions.
Contact clients and carriers professionally to obtain missing documentation, information, or instructions.
Work directly with Customs and PGA's as necessary.
Conduct periodic checks of tariff and valuation application and client/importer information selection.
Conduct documented internal audits.
Participate in daily team operations, including prioritizing, organizing and scheduling work, coordinating, problem-solving, decision-making, meetings, and special projects.
Keep abreast of new systems developments.
Perform other related duties as assigned by management.