Client Implementation Specialist

Row Partners•Draper, UT

About The Position

Join Row Partners, the first end-to-end PEO built to modernize how companies manage HR, payroll, and benefits. We are looking for people who take pride in being great at what they do, want to be part of something unique, and are excited about improving an industry that is long overdue for change. If that sounds like you, we would love to talk about joining our team. This position offers a competitive salary, PTO, health, dental, and vision insurance, life coverage, and one of the strongest 401(k) contributions you will find anywhere. Learn more about us at rowrowrow.io.

Requirements

Highly organized and able to stay on top of multiple clients, deadlines, and outstanding items
Detail-oriented and comfortable working with payroll data, employee information, and system configurations
A strong communicator who follows up consistently and keeps people informed
Comfortable learning, navigating, and configuring complex systems
Able to manage expectations and maintain trust when challenges or delays arise
Proactive and solution-focused when something does not look right
Comfortable coordinating across multiple teams and keeping everyone aligned
Someone who takes ownership, follows through, and does not let important details fall through the cracks

Nice To Haves

Experience working with HRIS, payroll, or timekeeping systems
Payroll processing or payroll implementation experience
PrismHR experience is a plus
Experience managing client implementations, projects, or system transitions
Strong attention to detail and the ability to identify inconsistencies or potential issues
Comfort using reports and data to track progress, validate setup, and make decisions
The ability to prioritize work and stay organized when managing multiple implementations at once
Curiosity, adaptability, and a drive to continuously improve processes

Responsibilities

Set up and configure new clients across HRIS, Timekeeping, payroll, and onboarding systems
Build and validate payroll settings, earnings, deductions, PTO policies, employee data, and other system configurations
Customize onboarding forms, workflows, and system settings based on client needs
Process and review first payrolls to confirm data accuracy and validate setup
Manage implementation timelines, outstanding items, and client follow-up to keep each onboarding on track
Communicate clearly with clients throughout implementation and make sure they understand next steps, responsibilities, and deadlines
Help clients learn and adopt the system by providing clear guidance, walkthroughs, and ongoing support
Coordinate with Payroll, Benefits, HR, Risk, and other internal teams to ensure implementation requirements are completed
Use reports and system data to identify missing information, setup issues, and readiness concerns
Maintain accurate implementation records, documentation, and status updates
Troubleshoot system and setup issues as they arise
Identify opportunities to simplify, standardize, and improve the implementation process