Client Growth Manager
About The Position
inecta makes inecta Food — a purpose-built ERP for food and beverage manufacturers, processors, and distributors. Our clients run some of the most complex supply chains in the industry, and we help them run them better. We're hiring a Client Growth Manager to own the commercial relationship with our existing client base. This is a growth role, not a support role. The mandate is simple: find what our clients could be doing with inecta Food that they aren't yet — and make it happen. You'll own a portfolio of live inecta clients — some actively engaged, some between projects, some who've gone quiet. Your job is to know each of them well enough to have a real conversation about where their business is headed, and to connect their needs to inecta Food capabilities they aren't yet using. That means proactive outreach — QBRs, product update calls, check-ins that aren't just about support tickets. It means identifying expansion opportunities (new modules, additional licenses, enhancement phases) and moving them forward. And it means catching a client drifting toward churn before it becomes a problem. When an opportunity develops into a formal scoping engagement, you'll bring in our Business Solutions team — experienced presales consultants who handle requirements and proposals for existing client expansions. You stay close to the account throughout and you're already thinking about what comes next. You'll own all account communications to existing clients — product updates, feature spotlights, account-specific outreach. You set the agenda and the message; you coordinate with Business Solutions for accuracy and with our content team for execution. If you spot a new logo opportunity through your client relationships, we want to know — there's a referral path and variable compensation for leads that close. If you've worked in ERP consulting and wanted to get off the delivery treadmill without leaving the industry, this is the role.
Requirements
- A background in ERP consulting or implementation — you need delivery credibility with clients who've been through an ERP implementation, ideally inecta Food or a comparable food and beverage ERP
- The commercial instinct to recognize an expansion opportunity and the confidence to pursue it — this isn't order-taking, it's active business development within a warm client base
- Fluency in how food ERP deployments work: what clients actually care about post-go-live, what goes wrong, how ERP licensing and service economics work
- Strong communication skills — you'll be talking to operations directors, IT managers, and CFOs; you need to be useful to all of them
- Self-direction: you're managing your own book of business; no one is going to hand you a call list
Responsibilities
- Own a portfolio of live inecta clients
- Proactive outreach — QBRs, product update calls, check-ins that aren't just about support tickets
- Identifying expansion opportunities (new modules, additional licenses, enhancement phases) and moving them forward
- Catching a client drifting toward churn before it becomes a problem
- Bring in our Business Solutions team when an opportunity develops into a formal scoping engagement
- Own all account communications to existing clients — product updates, feature spotlights, account-specific outreach
- Spot a new logo opportunity through your client relationships
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
