Client Growth Manager (East of England)
About The Position
UniHomes is seeking a commercially driven Client Growth Manager to join their Business Development team. This role focuses on helping letting agent partners maximize the value of UniHomes' student property platform. The model involves free advertising for letting agents in exchange for completed utility order forms from student tenants, which generates revenue for both UniHomes and the agents. The Client Growth Manager will be responsible for ensuring agents understand the commercial benefits, have the necessary systems and processes, and engage effectively with students to complete utility forms. This is a B2B2C role requiring strong relationships with letting agents and an understanding of how they interact with student tenants. The position is home-based within the East of England, requiring regular field visits and frequent driving.
Requirements
- Background in account management or similar client-facing roles with a focus on driving performance and commercial outcomes.
- Experience enabling revenue growth through process alignment and behavioral change within client organizations.
- Proven ability to influence reselling behaviors and embed operational practices in B2B2C environments, ideally in property lettings, PropTech or student accommodation.
- Strong commercial acumen with a track record of driving revenue growth through client engagement and process improvement.
- Excellent communication and influencing skills, with the ability to lead client conversations and embed behavioral change.
- Confident in handling challenging discussions and aligning stakeholders around shared goals.
- Highly organized and data-driven, with the ability to analyze performance metrics and take action.
- Collaborative team player who shares best practices and contributes to collective success.
- Comfortable working in a fast-paced, field-based role with regular travel.
- Must be based in the East of England with a suitable home working setup.
- Comfortable with frequent driving and holds a full, valid UK driving licence.
- Proficiency in Microsoft Office.
- Must already have the permanent and unrestricted right to work in the UK.
Nice To Haves
- Experience with Salesforce CRM is a plus (training provided).
Responsibilities
- Build and maintain strong relationships with key letting agent partners, acting as their trusted advisor and main point of contact.
- Ensure agents fully understand the commercial value of UniHomes' free advertising and the importance of returning completed utility order forms.
- Drive revenue growth by embedding operational best practices within client teams, ensuring staff are trained and processes are aligned to maximize form returns.
- Monitor client performance data, identify trends, and proactively address gaps to improve conversion rates and overall account success.
- Understand and influence the full B2B2C journey, ensuring agents are equipped to guide student tenants through the utility ordering process.
- Deliver regular performance reports and insights to clients.
- Collaborate with business development and support teams to onboard new clients effectively.
- Support marketing and technology initiatives, maintaining accurate CRM records and ensuring all account data is up to date.
Benefits
- holidays
- length of service days
- voluntary day
- enhanced pension scheme
- pension salary sacrifice scheme
- healthcare scheme
- Employee Assistant Programme
- sick pay
- enhanced maternity & paternity pay
- career progression
- a commitment to personal and professional development
- employee awards
- refer a friend scheme
- staff discounts
- mental health and financial support
- company social events
- complimentary breakfast, hot & cold drinks, snacks, pool table, and company social events (when visiting Sheffield office)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
