Client Growth Executive, Emphasys PHA

Aquila Software Group • Miramar, FL

4d • Remote

About The Position

Emphasys PHA, a division of Emphasys, develops and supports industry-leading software designed specifically for Public Housing Authorities (PHAs) across the United States. As a trusted provider in the affordable housing sector, our solutions help PHAs efficiently manage operations, ensure regulatory compliance, and deliver critical housing services to families and individuals in need. Our platform supports the full lifecycle of public housing programs, from applicant intake to rent calculations and unit inspections, empowering agencies to focus on their mission of providing safe, stable, and affordable housing.

Requirements

• Experience with Public Housing Authority (PHA) software, affordable housing organizations, government software solutions, public sector clients, or related regulated environments.
• Experience in software sales, account management, client success, implementation consulting, or a related customer-facing role.
• Experience in software implementations, onboarding programs, product rollouts, or change management initiatives.
• Skilled at asking thoughtful questions, understanding business challenges, and positioning solutions that create meaningful value.
• Confident leading discovery conversations, product demonstrations, proposals, and presentations with both operational and executive stakeholders.
• Excellent relationship-building and communication skills, with the ability to develop rapport and trust with clients, colleagues, and partners.
• Clear and professional communication style adaptable to different audiences.
• Curious, resourceful, and energized by change; comfortable operating with a degree of ambiguity.
• Self-starter who takes ownership of outcomes, creates momentum, and looks for opportunities to add value.
• Comfortable working with CRM platforms such as Salesforce, HubSpot, or similar tools.

Nice To Haves

• Participated in both selling software and supporting implementation activities.
• Understanding of what it takes to guide clients from purchase through implementation, adoption, and long-term success while balancing business objectives, stakeholder expectations, and operational realities.
• Experience in software sales, account management, client success, implementation consulting, or a related customer-facing role.
• Ability to adapt your message to different audiences and foster strong, collaborative working relationships.
• Thrive in evolving environments, embrace new challenges, and are motivated by continuous improvement.
• Motivated by achieving ambitious goals, contributing to a growing business, and making a measurable impact on clients and organizational success.
• Effectively leverage technology to manage client relationships, track opportunities, and maintain pipeline visibility.

Responsibilities

• Generate new business and expand market presence by identifying, qualifying, and pursuing opportunities with Public Housing Authorities (PHAs) and related organizations.
• Leverage industry knowledge, referrals, networking, trade shows, and outbound prospecting to build relationships with prospective clients, uncover business needs, and guide opportunities through the sales cycle.
• Grow and strengthen client partnerships by acting as a trusted advisor to existing clients, developing a deep understanding of their operational challenges, compliance requirements, and strategic priorities.
• Identify opportunities to expand product adoption, introduce additional solutions and services, and strengthen long-term client relationships.
• Lead consultative sales and solution development by facilitating discovery conversations, delivering product demonstrations, preparing proposals and RFP responses, and positioning software and professional services solutions that address client needs.
• Apply implementation expertise to drive client success by supporting client transitions and professional services engagements, helping clients realize value quickly while building credibility and trust throughout the customer lifecycle.
• Collaborate across teams (Customer Success, Professional Services, Product, Support, Marketing, and Development) to deliver a seamless client experience.
• Maintain pipeline and account activity within the CRM, contribute to bookings growth, and represent Emphasys at industry events and customer engagements.

Benefits

• Competitive commission structure
• Strong earning potential
• Support of an experienced team
• Autonomy, relationships, and market opportunity needed to drive results and be rewarded for your success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed