Client Financial Services Representative (Remote)

Brightli • Springfield, MO

1d • Remote

About The Position

The Client Financial Services Representative, Accounts Receivable, supports behavioral health services by managing insurance accounts receivable and helping improve reimbursement outcomes. This remote position is open to residents of Missouri or Arkansas. The representative follows up on unpaid, underpaid, and denied claims; investigates account issues; resolves billing and reimbursement problems; and reviews insurance inquiries and correspondence. The role also involves analyzing accounts receivable reports, ensuring billing and coding compliance, documenting procedures and recurring issues, and collaborating with colleagues while independently prioritizing assigned accounts.

Brightli describes its mission as improving client care, reducing the financial burden on community mental health centers through shared resources, advocating for access to mental health and substance use care, and evolving the behavioral health industry to better meet client needs. The organization promotes belonging and connection, welcomes varied backgrounds and experiences, and is an Equal Employment Opportunity Employer and a Smoke and Tobacco Free Workplace.

Requirements

• High school diploma or GED.
• Experience with and knowledge of insurance billing and collection practices.
• Working knowledge of CPT and ICD-10 coding.
• Knowledge of electronic funds transfers (EFTs), explanations of benefits (EOBs), and medical and insurance terminology.

Responsibilities

• Follow up with insurance payers to resolve unpaid, underpaid, or denied claims in a timely manner.
• Investigate account issues using payer websites, provider portals, secure messaging, telephone outreach, and insurance correspondence.
• Resolve billing and reimbursement issues by correcting, resubmitting, or appealing claims when appropriate.
• Review and respond accurately and professionally to insurance inquiries and correspondence.
• Run and analyze accounts receivable reports to identify aging trends, reimbursement barriers, and improvement opportunities.
• Ensure claims comply with applicable billing and coding guidelines, payer requirements, and contract terms.
• Document procedures, communicate recurring issues, and help streamline processes to improve efficiency and financial outcomes.
• Collaborate with team members while independently organizing and prioritizing assigned accounts.

Benefits

• Employee Assistance Program providing 24/7 counseling, legal assistance, and financial consultation for the employee and household at no cost.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts on hotels, theme parks and attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, and life benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promotion from within.
• Supportive workplace culture emphasizing employee well-being, health, and happiness.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED