Client Financial Services Representative (Remote)

Brightli • St. Louis, MO

1d • Remote

About The Position

Join Brightli’s compassionate, collaborative team as a Client Financial Services Representative supporting the financial operations behind behavioral health services. In this remote role, you will manage insurance accounts receivable, resolve unpaid and denied claims, and apply medical billing and coding knowledge to improve reimbursement outcomes. The position is open to residents of Missouri or Arkansas.

The role involves following up with insurance payers, investigating account issues, correcting or appealing claims, reviewing correspondence, analyzing accounts receivable reports, ensuring billing and coding compliance, documenting procedures, and collaborating with colleagues while organizing assigned accounts independently.

Brightli is a behavioral and community mental health provider focused on improving client care, reducing the financial burden on community mental health centers through shared resources, advocating for access to mental health and substance use care, and helping the behavioral health industry better meet client needs. The organization promotes belonging, connection, and an authentic, supportive workplace, and is an Equal Employment Opportunity Employer and a Smoke and Tobacco Free Workplace.

Requirements

• High school diploma or GED.
• Experience with and knowledge of insurance billing and collection practices.
• Working knowledge of CPT and ICD-10 coding.
• Knowledge of electronic funds transfers (EFTs), explanations of benefits (EOBs), and medical and insurance terminology.

Responsibilities

• Follow up with insurance payers to secure timely resolution of unpaid, underpaid, or denied claims.
• Investigate account issues using payer websites, provider portals, secure messaging, telephone outreach, and insurance correspondence.
• Correct, resubmit, or appeal claims as appropriate to resolve billing and reimbursement issues.
• Review and respond accurately and professionally to insurance inquiries and correspondence.
• Run and analyze accounts receivable reports to identify aging trends, reimbursement barriers, and improvement opportunities.
• Ensure claims comply with applicable billing and coding guidelines, payer requirements, and contract terms.
• Document procedures, communicate recurring issues, and help streamline processes to improve efficiency and financial outcomes.
• Collaborate with team members while independently organizing and prioritizing assigned accounts.

Benefits

• Employee Assistance Program with 24/7 counseling services, legal assistance, and financial consultation for employees and their household at no cost.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts on hotels, theme parks, attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, life, and other benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promotion from within.
• Supportive workplace culture promoting employee well-being, health, and happiness.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED