Client Facing Direct Mail Specialist

TNT Growth•Dallas, TX

8h•Remote

About The Position

This role is remote and open to non-US candidates. The role is contract (1099) to hire. This role requires strong strategy, customer service, and communication skills. About Us We’re TNT Growth – a performance-driven agency that helps leading companies acquire more leads and more customers. Our core focus is on Paid Search management, conversion rate optimization, and reporting & analytics. Our team is sharp, collaborative, and results-obsessed. If you thrive in fast-paced environments, want to grow quickly, and actually care about your impact – you’ll love it here! Former and current clients include: Salesforce, Gusto, Formula 1 Miami, Sweet James, and more. Role Overview You are the primary client-facing owner for a portfolio of direct mail accounts. You manage the relationship, the timeline, and the output — end to end. The channel strategy lead owns strategy; you own the execution and the client experience. This role exists so clients never wonder what's happening, and leadership never has to step in to fill gaps.

Requirements

2–4 years in a client-facing account or project management role, in direct mail, print, or performance marketing
Superb strategy and communication skills (written and verbal)
Highly organized
Comfortable in ambiguity without needing hand-holding
Detail orientation that doesn't slow you down

Nice To Haves

Familiarity with direct mail production cycles, USPS Informed Delivery, or list management is a strong plus

Responsibilities

Day-to-day client communication across your portfolio
Manage campaign timelines: from brief to mail drop
Proactive status updates
Coordination with internal teams (creative, data, print vendors) to hit deadlines
Flagging risks early and escalating with a proposed solution
Documentation: creative approvals, list specs, drop dates, performance recaps
First-line troubleshooting on delivery issues, USPS tracking, and campaign discrepancies