Client Experience Specialist

Casaplex • Kensington, MD

2d

About The Position

Casaplex is seeking a Client Experience Specialist to act as a critical liaison, providing clients with product/services information and resolving any emerging problems they may have with accuracy and efficiency. This role involves building and maintaining relationships with customers, and promoting upsell and renewal of service agreements. Casaplex believes in helping employees grow professionally and offers a great working environment filled with energetic, team-oriented people.

Requirements

• 3+ years of solid experience in client/customer service, preferably in the Audio/Video industry.
• Passion in providing first class service that is evident in your prompt response and approach in dealing with client issues.
• Ability to put yourself in our client’s shoes and advocate for them when necessary.
• Patience, empathy, understanding the value of strong communication and excellent service standards.
• Strong technical prowess and problem-solving comes naturally.
• Desire to turn our customers into lifelong raving fans.

Responsibilities

• Act as a critical liaison, providing our clients with product/services information and resolving any emerging problems they may have with accuracy and efficiency.
• Build and maintain relationships with customers.
• Promote upsell and renewal of service agreements.

Benefits

• health and dental
• paid time off
• 401k with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed