Client Experience Specialist (Closing Shift)

HASC PERSONNEL SERVICES INC•Pasadena, TX

About The Position

The 30+ year company supports the petrochemical and manufacturing industry domestically and internationally and is positioned along the Gulf Coast providing training, occupational medicine, and innovative solutions to industry. The Client Experience Specialist is primarily responsible for handling customer questions and requests in a timely and efficient manner.

Requirements

Ability to learn custom software applications through training provided by HASC
Entry-level proficiency in Windows, Microsoft Word, and Excel
High school diploma or general education degree (GED)
Willingness to work at different locations if the company's need arises
1 to 2 years of Customer Service experience

Nice To Haves

Strong communication skills - written and oral
Enjoy working with the public and have a strong initiative to work independently
Able to work in a fast-paced environment
Ability to learn detailed procedures and problem solve
Entry-level proficiency in Windows, Microsoft Word, Excel, and Teams

Responsibilities

Answer incoming customer calls
Answer emails directed to [email protected], [email protected], [email protected], [email protected]
Answer live online chat requests through a chat software system
Resolve customer issues
Cross-sell safety council services
Answer questions from other employees and departments
Support the training department with off-site documentation, course certificate preparation
Review SSVs and make changes in OmniCouncil if necessary
Review and process new client sign-ups
Set up username and password, and walk the customer through program usage for PQF
Handle all customer technical problems and complaints
Escalate the problem, if necessary, to the Client Experience Supervisor
Discuss the benefits of membership with customers who contact the council
Cross train and assist front window during busy periods with the processing of trainees
Cross train and assist members of other departments as needed
Other duties as deemed necessary
Ability to work a scheduled shift from 9:30 a.m. to 6:00 p.m.