Client Experience Specialist - Schaumburg

Tricoci Salon | Spa • Schaumburg, IL

5d • $15 - $20

About The Position

At Tricoci Salon & Spa, the Client Experience Specialist is the first point of contact for clients and helps create a warm, welcoming, seamless experience throughout each visit. The role provides personalized care, supports clients with service and product selections, and represents the Tricoci brand while helping maintain a high standard of service and hospitality.

The specialist supports salon operations by coordinating appointments and communication, gathering client feedback, maintaining reception and waiting areas, meeting performance targets, and processing transactions accurately. The position requires strong customer-service and organizational skills, comfort with mobile devices and point-of-sale systems, and the ability to work a variety of schedules, including evenings and/or weekends.

Requirements

• At least 1–2 years of experience in a customer-facing role; spa/salon, hospitality, or retail experience is preferred.
• Strong communication, interpersonal, active-listening, and organizational skills.
• Ability to provide mobile customer experience using a headset and tablet.
• Ability to anticipate client needs and exceed expectations.
• Ability to work in a fast-paced environment while maintaining composure and attention to detail during peak hours.
• Proficiency with computer systems and point-of-sale software.
• Passion for the beauty and wellness industry and a genuine desire to create exceptional client experiences.
• Professional appearance and demeanor.
• Ability to work a variety of schedules, including evenings and/or weekends.

Nice To Haves

• Reservation experience.
• Customer-facing experience in a spa or salon, hospitality, or retail environment.

Responsibilities

• Greet clients warmly and professionally, offer refreshments, guide them to service areas, and tailor the experience to their preferences and needs.
• Schedule clients for future appointments at checkout.
• Work toward key performance indicator targets, including rebooking rates, retail conversion, and gift card objectives.
• Represent and embody the Tricoci brand, values, and culture.
• Gather feedback from departing clients to support continuous improvement.
• Maintain waiting areas, reception areas, and other spaces according to company brand standards.
• Communicate with team members and management, accurately log messages in the system, and ensure timely communication.
• Educate clients about services, retail products, and promotions, and assist with their selections.
• Answer questions, fulfill requests, and resolve client concerns.
• Process cash and credit transactions accurately while following cash and credit card management protocols.

Benefits

• Competitive pay.
• Employee discounts, including up to 90% off Tricoci menu service pricing and 25–50% off retail.
• Growth opportunities in a diverse, inclusive, and fun working environment.
• Comprehensive health insurance, including medical/Rx with virtual visits, dental, vision, life, and disability coverage.
• Optional Critical Illness, Group Accident, and Hospital Indemnity insurance.
• Company matching 401(k) plan.
• Wellness benefits, including an Employee Assistance Program with five free sessions per situation.
• Paid leave and vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed