Client Experience Specialist (Bilingual Russian/English)
About The Position
eCapital is seeking a Bilingual Client Experience Specialist to join their team in Lenexa, KS. This role is crucial for servicing clients exceptionally by greeting them warmly over the phone, providing expert guidance, and building lasting relationships. The specialist will troubleshoot issues, resolve concerns efficiently, educate clients on services, assist with onboarding, and communicate with different departments to answer inquiries. Accurate record-keeping of client interactions in the company database is also a key responsibility. This is a replacement role within a fast-growing company that provides innovative working capital solutions to small and medium-sized businesses.
Requirements
- Customer service pro with strong communication skills.
- Problem-solver who thrives in a fast-paced environment.
- Detail-oriented with the ability to multi-task.
- Comfortable using Microsoft Office and CRM Tools.
- Bilingual candidates in Russian & English (written and verbal) preferred.
Nice To Haves
- Salesforce experience is a plus!
- Call center experience is a bonus but not required.
Responsibilities
- Greet clients warmly over the phone, provide expert guidance and build lasting relationships.
- Troubleshoot issues, resolve concerns efficiently and ensure client satisfaction.
- Educate clients on our services, assist with client onboarding, and mark a real impact on client success.
- Communicate with different departments to answer client inquiries.
- Maintain accurate records of client interactions in the company database.
Benefits
- Health, Dental, and Life Benefits
- 401K Matching
- PTO
- Performance Incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
