Client Experience Specialist

NorthKey Community Care • Covington, KY

17h • Onsite

About The Position

NorthKey Community Care is seeking a full-time Customer Support Representative to provide administrative support functions in a friendly, positive, and professional manner at its behavioral and mental health outpatient office in Covington, KY. This staff person will interact with clients to schedule appointments, follow the check-in procedures, and collect payment at the time of service. This will be in person, Monday through Friday, from 8:30 am to 5 pm.

Requirements

• High school diploma or GED required.
• Ability to multitask, prioritize, and manage time effectively.
• Possess strong communication and active listening skills.
• Ability to adapt and respond to different types of individual needs.

Nice To Haves

• An associate's degree or above is preferred.
• Experience in customer support, receptionist, and/or administrative duties preferred.

Responsibilities

• Support NorthKey Community Care staff and clients in a polite, courteous, and professional manner.
• Maintain polite phone techniques and person-to-person contact.
• Maintain a patient and empathetic attitude at all times.
• Identify needs to achieve staff and client satisfaction.
• Adhere to confidentiality in all matters about client information.
• Provide assistance and backup coverage at other office locations as needed.
• Schedule outpatient appointments for providers.
• Maintain electronic health records per state regulations.
• Follow client check-in procedures, including the insurance verification process.
• Collect payments at the time of service.
• Maintenance of supply inventory.
• Preparation of monthly reports as required.

Benefits

• Up to 12% annual contingency bonus
• Generous plan for paid time off (PTO) (Up to 16 days first year)
• Individual and family insurance coverage: Various medical, vision, and dental plans to choose from
• HSA Employer match up to $1000, depending on plan
• 401(k) with employer match
• Professional Development
• Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED